Job Reference: BBBH88591
Job Duration:
Start date: ASAP
Description:
GUEST SERVICES AGENT
CHISWICK
UP TO £25,000 + EXCELLENT BENEFITS + PROGRESSION
THE COMPANY:We are currently working on behalf of a leading Hotel & Accommodation provider in Chiswick who is looking to recruit anexperienced Guest Experience Executive to join the team. Due to continued expansion and acquiring new properties in the UK, theynow have a fantastic opportunity to join a rewarding and successful team as they continue on their journey of growth.
As a Guest Experience Executive you will be ensuring all queries from guests are handled promptly, responded to and issues are resolved as quickly as possible. This is a fantastic opportunity for someone for a Guest Experience / Guest Relations / Guest Servicesrole or someone who has experience working within a Hotel / Serviced Apartments / Hospitality with excellent customer service skills.
RESPONSIBILITIES:
* Coordinate Guest Requests: Take all calls concerning maintenance and special requests.
* Record all information in the CRM and contact the relevant department
* Follow up to be sure that the request was completed, and the guest is satisfied
* Coordinate all maintenance requests with the appropriate department for resolution for the guest
* Log, and follow up on all issues and confirm with guests all resolutions are to guests' satisfaction.
* Prepare information for guests
* Contact all guests via phone or e-mail for Notice to Depart or extensions.
* Daily communication regarding reservations and customer inquiries is essential.
* Any additional projects or duties as assigned.
THE PERSON:
* Experience of working in a Customer Services/Guest Services/Guest Experience/Guest Relations position within a hotel/hospitality environment* Excellent communication skills
* Computer literate with MS Office and in-house systems
* Career-driven individual looking to join an industry-leading organisation
* Highly organised individual with an attitude that nothing is too much trouble.TO APPLY:
Please send your CV for immediate consideration.
Get Recruited is acting as an Employment Agency in relation tothis vacancy.
Industry: Hospitality and Catering
Salary: £22000.00 - £25000.00 per annum + Excellent Benefits + Progression
Salary Benefits: Excellent Benefits + Progression
Vacancy Type: Permanent
Job Skills: Guest Experience / Guest Relations / Guest Services / Hospitality / Hotels / Reservations / Customer Service / Receptionist
Contact Name: Chloe Marsh
Website: -
Direct Application URL: -