Job Reference: BBBH88591.1
Job Duration:
Start date: ASAP
Description:
GUEST SERVICES AGENT
CHISWICK
UP TO £25,000 + EXCELLENT BENEFITS + PROGRESSION
THE COMPANY:
We are currently working on behalf of a leading Hotel & Accommodation provider in Chiswick who is looking to recruit an experienced Guest Experience Executive to join the team. Due to continued expansion and acquiring new properties in the UK, they now have a fantastic opportunity to join a rewarding and successful team as they continue on their journey of growth.
As aGuest Experience Executive you will be ensuring all queries from guests are handled promptly, responded to and issues are resolved as quickly as possible. This is a fantastic opportunity for someone for a Guest Experience / Guest Relations / Guest Services role or someone who has experience working within a Hotel / Serviced Apartments / Hospitality with excellent customer serviceskills.
RESPONSIBILITIES:
* Coordinate Guest Requests: Take all calls concerning maintenance and special requests.
* Record all information in the CRM and contact the relevant department
* Follow up to be sure that the request was completed, andthe guest is satisfied
* Coordinate all maintenance requests with the appropriate department for resolution for the guest
*Log, and follow up on all issues and confirm with guests all resolutions are to guests' satisfaction.
* Prepare informationfor guests
* Contact all guests via phone or e-mail for Notice to Depart or extensions.
* Daily communication regarding reservations and customer inquiries is essential.
* Any additional projects or duties as assigned.
THE PERSON:
* Experienceof working in a Customer Services/Guest Services/Guest Experience/Guest Relations position within a hotel/hospitality environment
* Excellent communication skills
* Computer literate with MS Office and in-house systems
* Career-driven individual looking to join an industry-leading organisation
* Highly organised individual with an attitude that nothing is too much trouble.TO APPLY:
Please send your CV for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.
Industry: Hospitality and Catering
Salary: £22000.00 - £25000.00 per annum + Excellent Benefits + Progression
Salary Benefits: Excellent Benefits + Progression
Vacancy Type: Permanent
Job Skills: Guest Experience / Guest Relations / Guest Services / Hospitality / Hotels / Reservations / Customer Service / Receptionist
Contact Name: Chloe Marsh
Website: -
Direct Application URL: -