Job Reference: FCN - 043
Job Duration:
Start date: ASAP
Description:
PROGRESSYOUR CAREER IN CARE TODAY!
Have background in care or just looking for a change from your current role?
Take your career in Healthcare to the next stage, as First City have a fantastic opportunity for a full time Care Co-ordinator to join our wonderful Office team!
This is the perfect role for an existing Care Co-ordinator, Care Supervisor or a Care Assistant looking to progress their career!
The Co-ordinator holds one of the most important positions in First City as all your actions directly affect the happiness and wellbeing of both our customers and our staff.
The purpose of the Care Co-ordinator role is to make sure our customers receive excellent quality care and support to help them remain safe and comfortable in their own homes.
Youwill be joining a team of friendly and kind-hearted professionals who are proud of the work they do, We provide training and ongoing support to ensure you understand our carers and our customers. Our Care Co-ordinators are part of the care team and would be expected to help with care calls where necessary and partake in out of hours on call duites.
Location: Swindon
Hours: Monday-Friday 08:30am -17:00pm. Some flexibility in hours may be required to suit the needs of the business
Salary: £22,173.60per annum, additional earnings available when partaking in out of hours duties
Key responsibilities of a Care Coordinator:* Allocation of care workers to customer visits using effective rostering, ensuring continuity of care and considering locations, skills required.
* Communicating regularly with care workers, providing guidance and resolving queries in a timely manner* Maintaining telephone contact with customers and staff members
* Ensure telephone calls are answered in a timely, polite and professional manner
* Ensure all paperwork is completed and entered onto relevant systems
* Support with the delivery ofthe on-call rota, dependent on the needs of the business. This will include being the designated contact for the out of hours teams during evening/weekends and supporting all aspects of care delivery.
* Support the field team covering customer visits tosupport the business needs when required.
* Be the 1st line of support for carers and clients with care related enquiries
*Ensure compliance is met within the office and the care calls
* Assist and support the manager
* Maintain integrity when dealing with confidential matters
* Provide supervisory support and instruction to care staff
* Adhere to company policies
*Approach clients with understanding and empathy, remembering that each client is to be treated as an individual
* Work as partof a team that revolves around person-centred care and support
The successful candidate will:
* Be computer literate andhave good office skills
* Have excellent customer service skills
* Have an empathetic and a caring nature
* Be organisedand can work calmly under pressure
* Have experience of working in various Healthcare settings
* Be a people person with good communication skills
* Be a team player
* Support with other tasks required to meet the needs of the business.
The following would be beneficial:
* Health and social care qualifications (NVQ 2/3 or above)
* Valid driving licence with accessto a car
In return we offer;
* Supportive induction
* Excellent training and support
* Access to Blue Light Card discount scheme
* Motor maintenance discount with a local garage
* 28 days annual leave entitlement inclusive of statutory bankholidays
* Access to Employee assistance programme with Health Assured.
* Additional industry recognised training
* Free uniform
* Workplace pension with Nest
* Discounts at major retailers
* Refer a friend scheme
* Opportunity for career progression
* Further earning potential exists within this role
Office hours are 08.30am -17.00pm. Some flexibility in hoursmay be required to suit the needs of the business.
This position may be closed sooner if a suitable candidate is appointedALL EMPLOYMENT WITH FIRST CITY NURSING AND CARE IS SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CHECK AND FULL COMPLETION OF MANDATORY TRAINING
Industry: Social Care
Salary: £22173.60 - £23173.6 per annum + FullTraining, Mileage, Pension
Salary Benefits: Full Training, Mileage, Pension
Vacancy Type: Permanent
Job Skills: Healthcare, Care Assistant, Support Worker, Dom Care, Healthcare Assistant, Carer,
Contact Name: Laura Hammersley
Website: -
Direct Application URL: -