Job Reference: BBBH41217
Job Duration:
Start date: 17/05/2022
Description:
ROLE : Onsite Printer / MFP / MFD Engineer - London
PACKAGE: £25,000 raising to 26k after 6 months' probation , funded London travel card zones 1 &2 (claimed via expenses)
CLIENT
An IT specialist, supplying products, services and leading-edge IT solutions to the publicsector and some of the largest UK businesses. During these years of trading they have consistently pioneered the latest technology to drive efficiencies and deliver measurable savings.
JOB OVERVIEW
Concept are currently recruiting for an experiencedsite based MFP/Printer Engineer within the office equipment and managed print services industry due to expansion of the serviceteam.
KEY TASKS
* To service, repair and maintain photocopiers, and MFDs/MFPs
* Ensure all visits are completed in accordance with call control and SLA
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management
* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving.
* Installationof hardware, movement of hardware.
* Regular contact with call schedulers.
ESSENTIAL SKILLS AND EXPERIANCE
* To service, repair and maintain MFDs/MFPs and printers.
* Ensure all visits are completed in accordance with call control
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management
* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving
* Installation of hardware, movement of hardware.
* Regular contact with call schedulers
* Attend Monthly / Quarterly Service review meetings as required
* Carry out Pro-Active maintenance visits across the estate as required
* Assist Pro-Active consumables team / customers as required
DESIRED SKILLS AND ABILITIES
* Knowledge on Papercut print solution
* Broad experience of IT services across a range of organization's includingPrivate and Public Sector.
* Enthusiasm and willingness to learn and be accredited in emerging technologies.
* Commitment to Mission, Vision and Values.
* To consider the customer's visibility and requirements of our services.
* Desire to presentservices consistently and predictably on all types of request throughout the team and business as a whole.
* Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
* Identify opportunities toinnovate in order to add-value, and to improve efficiency and competitiveness.
* Execute tasks and record efficiently to enable timely billing.
Apply Now!
Apply via this advert or email your CV alternately, call Nikki Foxall on 07536 058 659 for more information regarding this role or any others we may have.
Industry: Engineering
Salary: £25000 - £26000 per annum + travel, pension, training
Salary Benefits: travel, pension, training
Vacancy Type: Permanent
Job Skills: photocopier, konica, kyocera, print, canon, ricoh, MFP, MFD, Toshiba, Sharp , MFP, printer, HP
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -