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Photocopier Field Service Engineer - South East

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Salary: £30,000.00 per annum


Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 108
Followers: 0, Following: 0

Job Reference: BBBH51977

Job Duration:

Start date: ASAP

Description:

ROLE : PhotocopierField Service Engineer
PACKAGE: up to £35,000 + car , fuel card , neg holidays ,pension etc

CLIENT

An Managed Print specialist supplying products, services and leading-edge IT solutions covering areas within the South East - Essex / Home Counties / London

JOB OVERVIEW

Concept are currently recruiting for an experienced Photocopier / MFD Engineer within the officeequipment and managed print services industry due to expansion of the service team.

KEY TASKS

* To service, repair and maintain photocopiers, and MFDs/MFPs
* Ensure all visits are completed in accordance with call control and SLA
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintainrecords and paperwork as directed by management
* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving.
* Installation of hardware, movement of hardware.
* Regular contact with call schedulers.

ESSENTIAL SKILLS AND EXPERIANCE

* To service, repair and maintain Photocopier / MFDs
* Ensure all visits are completed in accordance with call control
* Ensure standard of repair/maintenance in accordance with companyexpectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management
* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving
* Installation of hardware, movement of hardware.
* Regular contact with call schedulers
* Attend Monthly / Quarterly Service review meetings as required
* Carry out Pro-Active maintenance visits across the estate as required
* Assist Pro-Active consumables team / customers as required

DESIRED SKILLS AND ABILITIES

* Knowledge on Papercut or Uniflow
* Broad experience of IT services across a range of organization's including Private and Public Sector.
* Enthusiasm and willingnessto learn and be accredited in emerging technologies.
* Commitment to Mission, Vision and Values.
* To consider the customer's visibility and requirements of our services.
* Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
* Identify situations and issues which are likely to cause customer incidentsand escalations and act pre-emptively.
* Identify opportunities to innovate in order to add-value, and to improve efficiencyand competitiveness.
* Execute tasks and record efficiently to enable timely billing.


Apply Now!
Apply via this advert or email your CV alternately, call Nikki Foxall on 07536 058 659

Industry: Engineering

Salary: £30000 - £35000 per annum + car / pension / training

Salary Benefits: car / pension / training

Vacancy Type: Permanent

Job Skills: photocopier, copier, ricoh , Sharp, Xerox , Konica, Lexmark, Canon , OKI, HP, Kyocera

Contact Name: Nicola Foxall

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #3065485
Posted: 23 May '24
Visits: 14