Job Reference: BBBH43750
Job Duration:
Start date: 23/11/2022
Description:
ROLE :Team Leader (Managed Print / Photocopiers)
LOCATION: Buckinghamshire / Berkshire
PACKAGE: salary + bonus, vehicle , laptop, phone, 25 days holiday , pension etc
The Role
Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring fullcustomer satisfaction. Leads, guides and supports a team of Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care
Duties
* Develops Technicians to improve work performance standards, by way of technical support and field Sets and monitor the team work standards ensuring all Technicians meet the required standard. accompaniment.
* Identify within the team technical strengths and weaknesses to ensure the best utilisation of the resource for the Call Scheduler.
* Provide technical assistance to assigned direct and indirect accounts within timescales specified by SLA's. + Make recommendations to RSM for technical training and carries out field coaching in technical and customer care standards.
* Effectively investigate and rectify faults reported by direct and indirect end users. + Attends unreliable devices to resolve problems by root cause analysis. Can write a detailed report with supporting documentation if required for RSM.
* Perform routinemaintenance and modifications/updates as required
* Provide support during installations
* Understand and be fully conversant with SLA's relating to assigned accounts.
* Understand solutions in use and be able to carry out basic fault finding
* Report reoccurring faults to enable proactive management of such faults
* Share expertise and technical information with team members
* Always builds relationships with key stakeholders within accounts
* Ensure own and others boot stock and/or site stock is maintained at optimum/cost effective levels.
* Attend product courses as requested to ensure knowledge base enough for job role
* Provide support on any escalated incident or customer related issue.
* Holds team meetings to communicate businessrelated matters such as goals and performance. Create effective environment for employees to participate in the communication process.
* Support the RSM as appropriate.
* Other tasks as directed
The Candidate
* 5 years previous experience working as a Field Technical Support Specialist in the print sector.
* Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
* Excellent communication and interpersonal skills to ensure first class customerservice
Application
To apply for this position please follow the link on this page or send your CV .If you would like more information on this vacancy or any others we may have, please contact Nikki Foxall on 07536 058659
Industry: Engineering
Salary: £28000 - £30000 per annum + bonus, 25 days, pension
Salary Benefits: bonus, 25 days, pension
Vacancy Type: Permanent
Job Skills: photocopier, konica, kyocera, print, canon, ricoh, MFP, MFD, Toshiba, Sharp
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -