Job Reference: BBBH75690
Job Duration:
Start date: ASAP
Description:
Role : PPD - Production Print Field Engineer / MFD / Photocopier FSE
Location : East Midlands
Package : up to £33,000 + 10% bonus + 26 days holiday + training + pension + car .......
Concept are seeking either a skilled Production Print Technical Specialist or a skilledPhotocopier engineer interested in upskilling to PP . Your aim will be to deliver exceptional service and support to customerswhilst maintaining field efficiencies and driving profitability. This role involves working in a dynamic and challenging environment within the Industrial Print sector, requiring technical expertise, proactive problem-solving, and a commitment to excellence.
Key Responsibilities:
* Customer Service: Respond to call-outs with professionalism and efficiency, diagnose and resolve technical faults, and implement necessary technical modifications. This may involve work outside standard office hours, national travel, and occasional overnight stays.
* Communication: Act as a key communication channel between customers, the ServiceTeam, and other areas of the business to ensure a seamless service experience.
* Technical Support: Provide the highest levelof service by resolving technical issues promptly and accurately, minimizing machine downtime.
* Training: Deliver technicaladvice and training to customers, helping them maximize the full capabilities of their installed devices.
* Safety & Maintenance: Perform all repairs and maintenance in a safe manner, adhering to manufacturer recommendations and Health & Safety legislation.
* Reporting: Ensure accurate and timely completion of all reporting and paperwork requirements.
* Technology Utilization: Effectively utilize technology tools, such as laptops, to access technical documentation, continuously improving service delivery.
* Parts Management: Maintain clear communication regarding on-site parts and consumables, advising customers to ensure readiness and minimize operational disruptions.
The candidate:
* Have technical expertise and a solutions-driven mindset to tackle complex challenges in either commercial or industrial print environments.
* Possess strong English language skills for effective communication both internally and externally.
* Demonstrate a proactive, detail-oriented approach with theability to work flexibly, including outside standard hours, as required.
* Commit to upholding high standards of organization,safety, and customer service.
The Application
To apply for this position please follow the link on this page or send yourCV to If you would like more information on this vacancy, or any others we may have, please contact Nikki on 07536 058 659
Industry: Engineering
Salary: £28000 - £33000 per annum + bonus, 26 days , car , training
Salary Benefits: bonus, 26 days , car , training
Vacancy Type: Permanent
Job Skills: photocopier, copier, ricoh , Sharp, Xerox , Konica, Lexmark, Canon , OKI, HP, Kyocera
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -