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Senior Photocopier Field Service Engineer

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Salary: £30,000.00 per annum


Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 95
Followers: 0, Following: 0

Job Reference: BBBH51529

Job Duration:

Start date: ASAP

Description:

ROLE : Senior Photocopier Field Service Engineer / Supervisor
PACKAGE: up to £40000 + car or van , fuel card , 20 days holiday rising with each year of service, pension etc

CLIENT

An Managed Print specialist supplying products, services and leading-edge IT solutions covering areas within the South East - Essex / Home Counties / London

JOB OVERVIEW

Concept are currently recruitingfor an experienced Senior Photocopier / MFD Engineer within the office equipment and managed print services industry due to expansion of the service team. This role also offers the chance to develop skills within solutions and progress to a Senior role !!!

KEY TASKS

* To service, repair and maintain photocopiers, and MFDs/MFPs
* Ensure all visits are completed in accordance with call control and SLA
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management
* Providing exceptional customerservice at all time
* Attend training sessions to keep skill sets updated
* Software problem solving.
* Installation of hardware, movement of hardware.
* Regular contact with call schedulers.

ESSENTIAL SKILLS AND EXPERIANCE

* To service, repair and maintain Photocopier / MFDs
* Ensure all visits are completed in accordance with call control
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintain recordsand paperwork as directed by management
* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving
* Installation of hardware, movement of hardware.
* Regular contact withcall schedulers
* Attend Monthly / Quarterly Service review meetings as required
* Carry out Pro-Active maintenance visitsacross the estate as required
* Assist Pro-Active consumables team / customers as required

DESIRED SKILLS AND ABILITIES* Knowledge on Papercut or Uniflow
* Broad experience of IT services across a range of organization's including Private andPublic Sector.
* Enthusiasm and willingness to learn and be accredited in emerging technologies.
* Commitment to Mission, Vision and Values.
* To consider the customer's visibility and requirements of our services.
* Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
* Identify situations and issueswhich are likely to cause customer incidents and escalations and act pre-emptively.
* Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
* Execute tasks and record efficiently to enable timely billing.


Apply Now!
Apply via this advert or email your CV alternately, call Nikki Foxall on 07536 058 659

Industry: Engineering

Salary: £30000 - £40000 per annum + car or allowance , pension , development

Salary Benefits: car or allowance , pension , development

Vacancy Type: Permanent

Job Skills: photocopier, copier, ricoh , Sharp, Xerox , Konica, Lexmark, Canon , OKI, HP, Kyocera, papercut

Contact Name: Nicola Foxall

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #3057702
Posted: 28 Feb '24
Visits: 8