Job Reference: 15720/001
Job Duration: Permanent
Start date: ASAP
Description:
Complaints Handler | Insurance | Gibraltar | Competitive Market Salary | Office Based
Complaints Handler required for a successful motor insurance company based in Gibraltar. As the Complaints Handler you will investigate and respond toUnderwriting complaints in a professional manner, ensuring the customers receive fair and swift resolutions.
What's on offer to you?
* Genuine career progression
* 25 days holiday
* Study support for ACII if required post probation
WhatYou Will Be Doing
* Communicate with company complainants via email and phone.
* Log and keep accurate records of all complaints received.
* Produce reports and analysis from complaints data.
* Respond to and redirect emails received to the Complaints inbox.
* Work closely with claims handlers, brokers and other complaints handlers to resolve complaints and produce reports.
* Cooperate with the FOS to resolve complaints escalated to the service.
* Ensure regulatory expectations and timelinesare adhered to.
* Assist the Underwriting team with ad hoc broker and claims referrals and other day to day administrative tasks.
What You Will Need to Succeed in This Role
* Experience in motor insurance and customer support.
* Knowledge of Consumer Duty, Consumer Insurance Act, and the Insurance Act.
* Excellent letter writing skills and telephone manner.
* Fluentin English.
* Attention to detail and good administration skills.
* PC literature and knowledge of Microsoft office programs, such as Word and Excel.
* Ability to solve problems and work independently.
Keywords: Complaints Handler | Gibraltar | Motor Insurance | Underwriter Support
Industry: Insurance
Salary: Competitive salary plus benefits
Salary Benefits: Competitive salary plus benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Angelique Pearson
Website: -
Direct Application URL: -