Job Reference: BBBH7377
Job Duration: Perm
Start date: ASAP
Description:
CUSTOMER SERVICEADVISOR - LAW FIRM
MANCHESTER CITY CENTRE
£18,000 PER ANNUM + PROGRESSION + LUCRATIVE BENEFITS
THE OPPORTUNITY:
Dueto fantastic growth within the business I am currently recruiting on behalf of my client based in Manchester City Centre for aCustomer Service Advisor to join them on a full time, permanent basis.
This is an excellent chance to join a leading law firmbased right in the heart of Manchester. It would suit someone who is wanting to develop a career within the legal industry andthat has a background within customer service and dealing with inbound/outbound calls. The company offer ongoing training and support with strong career progression opportunities.
THE ROLE:
* Work as a team on a shared caseload of pre-portal and stage 1 RTA personal injury claims
* Undertake AskCue, AskMID and MedCo searches on behalf of clients
* Undertake initial pre-medical assessment of quantum and liability
* To take initial calls and queries from clients
* Make outbound calls to clientsand other parties
* Manage the DVLA, MID and RTA databases
* Handle complaints and risk management reviews
* To assist with business relationships and partnerships - specifically client relationship managers, medical agencies and insurance providers* Update and maintain an accurate database within the internal system
* Opening and closing of case files
* Report and liaise with Team Leader to ensure compliance is maintained
* Assist with the development of the training program for HD legalTHE PERSON:
* Experience of working in a telephone/face-to-face customer service role is essential
* Strong organisational skills including the ability to manage own time and workload
* Ability to work towards targets/deadlines
* Good analyticalskills
* Relevant up to date legal knowledge (Law graduate preferable)
ABOUT THE BENEFITS:
* £18,000 per annum
* Based remotely (will need to commute to the city centre for training)
* 25 days holiday + bank
* Attendance bonus paid quarterly
* Monthly team drinks
TO APPLY:
To apply please send your CV for immediate consideration.
Get Recruited is acting asan Employment Agency in relation to this vacancy.
Industry: Legal
Salary: Up to £18000.00 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Customer service advisor, customer service, legal, law graduate
Contact Name: Chelsea Powell
Website: -
Direct Application URL: -