Job Reference: JO0000007056
Job Duration:
Start date: 16/04/2018
Description:
Helpdesk Data Protection Consultant | Permanent | Leeds
Helpdesk Data Protection Consultant required by boutique consultancy based in Leeds. The main purpose of this role is to provide support in setting up and managing all aspects of the help desk support. The successful candidate must be highly organised, able to take on a lot of information, and have excellent phone etiquette. Previous experience in a role that involves Data Protection is advantageous but not essential.Main duties:
·Assisting with setting up the support desk and managing all the inbound customers support queries and all Bronze,silver and DPO contracts.
·Setting up any new FAQ templates- building up existing library to respond to customer support queries via email, telephone via the support desk.
·To log, handle, and respond to inbound customer support queries in a timely andprofessional manner seeking appropriate guidance if required
·Updating sales force ticket systems with support queries and managing the tickets until they are resolved
·Assisting in migrating all bronze, silver to helpdesk-remote support by beginning ofMay
·Respond to both emails and customer calls in a timely professional manner at all times.
·Manging the initial kick off meeting for new contracts for Bronze, Silver and some DPO contracts via Skype
·Any other duties disseminated from the Support Manager to assist in managing a successful, professional support helpdesk.
If this sounds like something that would be of interest then please submit your CV for consideration.
Industry: Consultancy
Salary: £2500 - £20000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Gina Sumner
Website: -
Direct Application URL: -