Job Reference: FRS58277
Job Duration:
Start date: ASAP
Description:
Job Title: HGV Fleet Service Coordinator
Location: Naas, Co.Kildare
Salary: Up to €45,000 per annum
Are you an enthusiastic, customer-focused individual with a passion for theHGV industry? We have an exciting opportunity for a HGV Fleet Service Coordinator based in Naas, Co. Kildare. If you're organised, proactive, and ready to take on a pivotal role in our depot, we want to hear from you.
Key Responsibilities & Duties:As a HGV Fleet Service Coordinator, your primary responsibilities will include:
* Being the key customer contact and single point of reference for the Depot.
* Confirming and agreeing on planned visits with customers, including re-planning any outstanding defects.
* Loading the workshop schedule to maximise capacity.
* Maintaining customer contact information in workshop planner and CRM.
* Ensuring all resources (labor and parts) are available in advance of scheduled work.
* Planning and communicating CVRT appointments to customers.
* Clarifying the basis for repair (Retail/Warranty/Contract) for the customer andthe workshop.
* Obtaining formal customer authorisation for quoted work.
* Agreeing on timescales for unscheduled work withcustomers and following through to completion.
* Managing bookings for loan vehicles.
* Actively liaising and coordinatingbetween customers and the workshop on progress and ensuring timely authorisation for incremental work.
* Gaining customer agreement by professionally presenting the benefits of identified repair solutions.
* Following up after service/repair visits tocheck customer satisfaction.
* Developing the Depot's labor and parts sales through effective customer relationships.
* Monitoring service alerts in VOSP and contacting customers for necessary bookings.
* Having a deep understanding of our customers,the environment in which they operate, and the direct impact we can have on their business.
Skills Profile:
* EssentialHGV industry experience or knowledge.
* Technical knowledge of commercial vehicles.
* Excellent communication and interpersonal skills.
* Strong customer service and administration skills.
* Effective negotiation and selling skills.
* Highly organised with a proven ability to work methodically, accurately, and efficiently in a busy working environment with challenging deadlines.
* Strong IT skills.
Person Profile:
* Customer-focused.
* Self-starter.
* Positive, can-do attitude.
* Team-focused.
* Flexible approach to work.
* Methodical approach to problem-solving.
If you are ready to take on this exciting role as a HGV Fleet Service Coordinator and meet the outlined criteria, please submit your application with your resume andcover letter. Should you have any questions relating to this role please contact Jason Devlin of FRS Recruitment - 0861038538
Industry: Logistics Distribution and Supply Chain
Salary: €40000 - €45000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: administration, transport, logistics
Contact Name: Jason Devlin
Website: -
Direct Application URL: -