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HGV Fleet Service Coordinator - Naas, Kildare

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Salary: £40,000.00 per annum

Greater London, London

Job Advertiser

FRS Recruitment
Registered: 13 Dec '17
Postings: 321
Followers: 3, Following: 0

Job Reference: FRS58277

Job Duration:

Start date: ASAP


Job Title: Fleet Service Coordinator

Location: Naas, Co. Kildare

Salary: Up to €45,000 per annum

Are you a passionate, customer-focused individual with a keen interest in the automotive industry? We have an exciting opportunity for a Fleet Service Coordinator based in Naas, Co. Kildare. If you're organised, proactive, and ready to play a pivotal role in our depot, we want to hear from you.

Key Responsibilities & Duties:As a Fleet Service Coordinator, your primary responsibilities will include:

* Serving as the key customer contact and primary point of reference for the Depot.
* Confirming and coordinating planned visits with customers, including re-planning any outstanding defects.
* Loading the workshop schedule to optimise capacity.
* Managing customer contact information in the workshop planner and CRM.
* Ensuring all resources (labor and parts) are available in advance of scheduled work.
* Planning andcommunicating Commercial Vehicle Roadworthiness Testing (CVRT) appointments to customers.
* Clarifying the basis for repair (Retail/Warranty/Contract) for the customer and the workshop.
* Obtaining formal customer authorisation for quoted work.
* Agreeing on timescales for unscheduled work with customers and following through to completion.
* Managing bookings for loan vehicles.
* Actively liaising and coordinating between customers and the workshop on progress, ensuring timely authorisation for incremental work.
* Gaining customer agreement by professionally presenting the benefits of identified repair solutions.
* Following up after service/repair visits to check customer satisfaction.
* Developing the Depot's labor and parts sales througheffective customer relationships.
* Monitoring service alerts in VOSP and contacting customers for necessary bookings.
* Having a deep understanding of our customers, the environment in which they operate, and the direct impact we can have on their business.

Skills Profile:

* Automotive industry experience or knowledge.
* Excellent communication and interpersonal skills.
* Strong customer service skills.
* High volume admin experience.
* Effective negotiation and selling skills.
* Highly organised with a proven ability to work methodically, accurately, and efficiently in a busy working environment with challenging deadlines.
* Strong IT skills.

Person Profile:

* Customer-focused.
* Self-starter.
* Positive, can-do attitude.* Team-focused.
* Flexible approach to work.
* Methodical approach to problem-solving.

If you are ready to take on thisexciting role as a Fleet Service Coordinator and meet the outlined criteria, please submit your application with your resume and cover letter. Should you have any questions relating to this role, please contact Jason Devlin of FRS Recruitment at 0861038538. HGV experience is not required; we welcome individuals with a passion for the automotive trade to apply.

Industry: Logistics Distribution and Supply Chain

Salary: €40000 - €45000 per annum

Salary Benefits:

Vacancy Type: Permanent

Job Skills: administration, transport, logistics

Contact Name: Jason Devlin

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #3049316
Posted: 05 Dec '23
Visits: 55