Job Reference: BBBH43428
Job Duration: 3 Months
Start date: ASAP
Description:
End Device Management (EDM) Technician (Band 5) (Hybrid)
£158 per day (INSIDE IR35)
37.5 Hours per week
3 Month Contract
Located at any AGEM SITE (Leicester, Basildon, Beccles, Chester, Chesterfield, Derby, Ilkeston, Kings Lynn, Lincoln, Mansfield, Northampton, Norwich, Oldbury and Warwick)
My client based at the Arden and GEM NHS Trust are seeking a End Device Management Technician on a 3 month basis (37.5 hours per week) paying £167 per day INSIDEIR35
The role will be on a hybrid basis and can be based at any of the above mentioned sites
Job Summary
* As part ofthe End Device Management team you provide a high level ICT operational service to AGEM and it's clients
* Take responsibility and the overall management of several key services which control and manage end devices.
* To investigate complex enquiriesaiding and advising as required to AGEM and clients.
* Supports the control of IT end device assets in all AGEM Areas, specifically in the key functions of the EDM team which include, but not limited to, patching, device build, application packaging anddeployment, software lifecycle, MDM, encryption and security.
* Support the day to day management of any and all EDM functions* Working with customer IT leads; nominated project leads; 3rd parties and other stakeholders to discuss technical service issues and agree plans and deadlines.
* Maintaining up-to-date knowledge on EDM technologies & features as well as potentialintegration and added value with other services. Using this knowledge to facilitate or unblock delays in progress of issue resolution & project development as well as supporting road-maps and upgrade paths for these services.
* Working with EDM Leads, advise on the capacity & availability management of the EDM functions. Support with others; robust capacity & performance reporting techniques and escalate any appropriate breaches of agreed thresholds to the EDM Manager according to such procedures.
* Implementing policies and procedures set out by the EDM Manager and Leads, and constantly looking for improvements tothese policies and procedures
* Understanding and following procedures and processes for the relevant EDM functions to supportthe development of service ownership within the Infrastrcutrure teams.
* Participation in the 'Out Of Hours' IT support staffOn-Call Rota as required and with prior agreement. This role will involve an element of travel to our client bases
* ProvideEscation point from Service Desk for end device issues.
* Work with strategy team to evaluate, pilot and implement new solutions where appropriate
* Work with security team to ensure relevant data is provided to allow security teams to make correct decisions
Experience
Essential
* Have specialist knowledge and significant experience within the ICT environment specifically within end device management
Desirable
* Knowledge of currently deployed toolsets. Ivanti, McAfee, Sophos, Airwatch, Bitlocker
Skills and Knowledge
* Able to make wholesale changes to large end device estate.
* Able to understand risks in making such changes
* Transition & Operations; information processing principles; and hardware and software evaluation principles and practices will also be needed to succeed in this position.
* Has a sound, broad knowledge of IT and an excellent understanding of how the technical specialism relates to other areas of IT and how it impacts on other business functions.Education
Essential
* Have knowledge and experience within the ICT environment preferably within end device management.
* Educated to degree level or equivalent qualification or equivalent experience
* Evidence of continued professional development and specialist knowledge
Desirable
* Has a good understanding of ITIL Service Asset and Configuration managementEnd Device Management (EDM) Technician (Band 5) (Hybrid)
£158 per day (INSIDE IR35)
37.5 Hours per week
3 Month ContractLocated at any AGEM SITE (Leicester, Basildon, Beccles, Chester, Chesterfield, Derby, Ilkeston, Kings Lynn, Lincoln, Mansfield, Northampton, Norwich, Oldbury and Warwick) ???????
Industry: Public Sector and Government
Salary: Up to £158 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Bilal Ramay
Website: -
Direct Application URL: -