Job Reference: BBBH46281
Job Duration: 6 Months
Start date: ASAP
Description:
Service Desk Analyst Engineer (Band 5) (HYBRID)
£130 - £160 per day (Inside IR35)
6 Month Contract
Based at Bedford (Bedfordshire) Chelmsford (Essex) Or Norwich (Norfolk)
My Client are an NHS Trustbased in the east of England and are seeking a Service Desk Analyst Engineer on an initial contract basis until 30/10/2023 (37.5 Hours) Paying £160 per day (Inside IR35).
Job Summary
Reporting to the IM&T Service Desk Specialist/Team Manager thepost holder will provide 'second line' technical support to the Trust's IT users located across all sites.
The post holder -* Will ensure a range of IM&T information is processed in accordance with policies and procedures.
* Will investigatea range of IM&T issues.
* May advise users on systems/policy.
* May develop or adapt a range of software/web pages/information reports, or install/maintain a range of hardware and software, or analyse interpret a range of information/data, or deliver IM&T training.
* Will carry out asset management tasks across the life cycle of Trust IM&T hardware.
The post holder will be expected to provide 'second line' technical support regarding end user devices, peripherals, and associated software packages. These tasks will include, but are not limited to, installation, maintenance, upgrades, fault diagnosis and repair. It is possible the post holder may be required to travel to the Trust's other sites for work purposes.
The post holder must possess excellent communication skills and understand the importance of providing outstanding customer service. Post holders are required to work efficiently and professionally under pressure. The role requires strong organisational skills and the ability tomake decisions while balancing the varying priorities of open IT Incidents and Requests.
Post holders are expected to have theaptitude to understand and work on computer hardware and software in varying configurations. Post holders will have gained or be working to achieve MCDST, MCITP, MCP or equivalent qualifications.
Through personal example, open commitment and clear action, to value and celebrate the diversity of the Trust's communities, ensuring equality of access and treatment in employment andservice delivery
To always demonstrate a positive can-do attitude and drive the can-do attitude across the IM&T Department.
Within own sphere of responsibility, ensure the Technical Analyst Team (second line support) achieve targets (eg Service Level Agreements) defined by the IM&T Service Desk Specialist/Team Manager.
Is required to manipulate complex data to provideregular management reports using the Trust's IM&T Service Management Tools.
Provide specialist technical advice and training to users and team members. The post holder must be able to communicate highly complex technical system matters to non-technical staff clearly and in a manner whereby they are able to fully understand the issues.
Use technical knowledge to troubleshoot calls, provide advice and fault resolution in accordance with the IM&T Service Level Agreements.
Ensure that efficient resolution of faults and user feedback are addressed as a matter of priority.
When required, contribute to the delivery of IM&T project activities to ensure new technologies are appropriately implemented and transitioned into service.
To provide specialist advice to Trust employees on the efficient use of computer systems.
Can accurately analyse user requirements and configure hardware and software accordingly.
Maintain ownership of IT issues and maintain communication with users to achieve response targets defined by the IM&T Service Desk Specialist/Team Manager through input into Continual Service Improvement.
Assist in the monitoring of Trust infrastructure, raising support calls and escalating when appropriate. Actively seek to improve the level of service provided by the IM&T Service Desk in conjunction with the IM&T Service Desk Specialist/Team Manager.To continually update technical expertise and knowledge of the Trust's infrastructure to support the Trust's strategy.
Fully understand and comply with the Trust's IT Change Control process.
Responsible for monitoring the forward schedule of changeto keep up to date with planned infrastructure outages. This information will be used by analysts to plan their workload accordingly.
Utilise existing technologies to obtain and manipulate complex software/hardware information and to remotely administersystems.
Experience/Knowledge
* Minimum 2 years in IT support experience.
* Experience of network management systems and network monitoring.
* Experience of computer aided dispatch systems and their associated interfaces.
* Experience of radio systems, including analogue and digital services.
* Experience of Telephony systems, including analogue and digital services.
Qualifications
* ITIL Foundation Certification
* Microsoft Certification.
* Diploma in IT or equivalent knowledge/experience.
* ECDL or equivalent knowledge.
Industry: Public Sector and Government
Salary: £130 - £160 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Bilal Ramay
Website: -
Direct Application URL: -