Job Reference: FRS57250
Job Duration:
Start date: ASAP
Description:
The Role
My client is seeking an experienced Sales/Customer Service Executive to join their team based in Dublin 11. Thisis a full time, permanent, fully-on-site position. Weekend work is required for this role.
As a Sales/Customer Service Executive, you will provide exceptional customer service whilst selling the right solution to customers. You will support the BranchManager in maximising sales and maintain high store standards.
Tasks & Duties
* Following the enquiry managementprocess & advising customers on the best solution for their needs.
* Following the sales process, positively promoting and selling products & services to existing and prospective customers.
* Understanding demand for service - unit sizes, availability etc (day-to-day and seasonal).
* Understanding branch revenue targets and competition and achieving said targets.
*Delivering excellent customer service.
* Handling customer complaints and escalating to Branch Manager when necessary.
* Compliant with all operational procedures ensuring operational standards are maintained.
* Complete all office administration and processes including invoices, banking and customer contracts.
* Adhere to the revenue collection process to minimise bad debts.
* Ensure that all packaging stock is always in stock, well displayed and priced.
* Identifying any H&S or security hazards and resolve accordingly.
* Resolving customer queries face-to-face and via phone/email, converting to sales and up-selling/cross selling.
Knowledge, Experience & Qualifications
* A retail or sales background in a customer facing environment is essential.
* Strong ability to provide excellent customer service.
* Strong office administration skills.
*Excellent sales skills with a strong ability to follow the entire sales process and converting queries into customers.
* Excellent communication skills both written and verbal.
* Experience in 1:1 consultative sales is highly desirable.
* Effectiveorganisational skills with a strong ability to multi-task, prioritise and ensure targets are met.
Industry: Retail
Salary: Up to €26000 per annum + Uncapped Commission
Salary Benefits: Uncapped Commission
Vacancy Type: Permanent
Job Skills: sales, sales support, administration, customer service, invoicing, debt collection
Contact Name: Sabrina Carroll
Website: -
Direct Application URL: -