Job Reference: 14295/002
Job Duration:
Start date: ASAP
Description:
CRM Manager | Competitive Salary | Online Trading | Forex | Financial Services | Gibraltar
We have an exciting opportunity available for an ambitious and driven CRM Managerwith a Financial Services / Online Trading / Forex Background.
The CRM Manager will be responsible for all Mobile and Web internal marketing activities. Meaning, taking ideas and executing them, monitoring all Internal Marketing key KPIs and increasingengagement rates.
CRM Manager Responsibilities:
* Build customer journey from beginning to end for a growing groupof countries.
* Define client conversion, retention and reactivation strategy in order to drive client engagement that increases the lifetime value of our customers.
* Create hands on promotions on events that you think are interesting for our customers.
* Establish a comprehensive CRM plan that strives towards delivering excellent results.
* Develop and implement client communications and promotions that increase our engagement with the customers across all communication channels such as email, push notification, SMS etc
* Responsible for optimising the efficiency and quality of campaigns, including performance analysis ,effective segmentation for targeted marketing activities.
* Ensure the planning and performance of all aspects of customer on-boarding, retention CRM to drive customer actives and engagement.
* Development of a retention and yield driving comms and incentive strategy to the relevant customer groups.
* Ensuring that all CRM copy and creative executions are visually aligned.* Deliver the day to day planning and reporting of CRM ensuring it meets the business performance by leading weekly/monthly reporting on CRM performance to key stakeholders across the business.
CRM Manager Requirements:
* University degree inFinance, Business, Marketing, Computer Science or a relevant field.
* Experience in a similar role in a Financial Company / Online Trading /Forex Company is essential.
* Hands on experience in building and executing online campaigns.
* Good understanding of customer lifecycles within the online industry.
* Knowledge of CRM strategies, tools and channels in an online environment.
* A proven track record of campaign and project management.
* Customer focus committed to putting the customer at thecentre of their work.
* Can-do attitude, enthusiasm, energy and intrinsic motivation to take actions to achieve goals beyond what is required.
* Ambitious and eager to learn with a focus on and interest in marketing and customer engagement.
* Able tointerpret data and drive business conclusions.
* Evidence of working in a complex environment with multiple, divergent stakeholder interests and proven experience of strong stakeholder management.
* Tech-savvy with strong interest for new technologies.
Why Gibraltar?
Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring SouthernSpain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europefrom Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family. We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar
To Apply
If you are interested in this role press apply now and if you want to know more e-mail us at support@srgeurope.com or alternatively call +350 200 69999 for Gibraltaror 0207 183 6462 for UK.
We have a variety of jobs ranging from £25k-£100k, so if this one is not suitable please visit our website www.srgeurope.com for other exciting opportunities you can apply for.
CRM Manager | Competitive Salary | Online Trading | Forex | Financial Services | Gibraltar
Industry: Marketing
Salary: Competitive Salary PlusBenefits
Salary Benefits: Competitive Salary Plus Benefits
Vacancy Type: Permanent
Job Skills: CRM Manager | Competitive Salary | OnlineTrading | Forex | Financial Services | Gibraltar
Contact Name: Clare Cogan
Website: -
Direct Application URL: -