Job Reference: BBBH41700
Job Duration:
Start date: 25/07/2022
Description:
Concept Resourcing are currently recruiting 1st Line Support Engineers based in/ commutable to Newark.
The purpose of the role is to support IT project activity within the field via a centralised helpdesk.
Our client specialise in enabling change for their customers so that they canoperate and transform effectively and within a timely manner.
Contract Duration: 2 months with possible extension
Start date: 25/07/2022
Rate information:
* £145.00 - £160.00 per day via umbrella (inside IR35)
* Rate dependent upon experience.
* Monday to Friday throughout duration of contract
* 9.00am - 17.30pm* subject to variation
* Site based opportunity* Use of own vehicle required to get to and from place of work
* Possibility of extension
The Role:
* Respond to calls and emails, carrying out trouble shooting, fault diagnosis, call vetting and technical support to provide 1st line ticket resolution or escalation
* Identify and apply the correct priority, service level agreement and category whilst capturing a full detailed description of the issue.
* Assign and escalate tickets to 2nd line support where tickets cannot be resolved on a first-line fix basis.
* Proactively monitor, review and chase outstanding tickets to ensure they are responded to promptly and follow the correct contracted service levels.
* Maintain high standards of customer service at all times to encourage an excellent customer experience.
The Candidate:
* Knowledge and experience of Network troubleshooting, monitoring systems and Windows troubleshooting
* Experience in voice troubleshooting
* Understanding of Network Fundamentals (2 years')
* Professionalcustomer service language
* Good team worker and internal collaborator
* Strong documentation skills, including case updates/resolutions
* Adaptable & flexible
* Good time management and prioritisation skills
* Good problem resolution skills* Have experience in and knows about working with BT and TTB for fault diagnostics)
Qualifications:
Essential: CompTIANetwork + OR Server +
Desirable: ITIL Foundation/ Cisco CCENT or MCP/ MTA (Server)
This contract has been deemed an insideIR35 role, therefore you will need to be paid via umbrella company. the above rates are the umbrella company rates subject to weekly fees and deductions.
If you are interested in this vacancy, please click apply
Industry: IT
Salary: £145 - £160 per annum
Salary Benefits:
Vacancy Type: Contract
Job Skills: networking, troubleshooting, 1st line, first line, Comptia, network, BT and TTB
Contact Name: Kayleigh Dutton
Website: -
Direct Application URL: -