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2nd Line Support

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Salary: £23,000.00 per annum


Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 75
Followers: 0, Following: 0

Job Reference: BBBH51532

Job Duration:

Start date: ASAP

Description:

Job Title: Second Line Support Technician
Location: Walsall
Salary: £26,000 + Benefits

Join our clients team as a Second Line Support Technician in Walsall. If you're skilled in technical support, problem-solving, and have excellent communication, we want to hear from you.

This job is shift based: 7am-3pm, 8am-4pm, 9am-5pm and occasionally 10am-6pm. Occasional weekends will alsobe required.

Responsibilities:

* Provide second line support for all our clients technology systems.
* Support colleagues with hardware, software, and IT queries.
* Identify, diagnose, and resolve incidents within SLAs.
* Release changes to the estate and onboard new solutions.
* Collaborate with third parties for new store openings and system support.
* Monitor system jobs, respond to alerts, and complete root cause analysis.
* Offer suggestions for improving support services.
* Install, remove, and record movement of technology equipment.

Requirements:

* 3+ years' experience in a similar role.
* Proficiency in SQL, .Net, Microsoft Windows, and Office 365.
* Strong troubleshooting skills and ITIL understanding.
* Excellentdocumentation skills and IT security awareness.
* Flexible working hours and occasional travel may be required.

If you'reready to excel in a challenging yet rewarding role, apply now!

IT - ANALYST - ENGINEER - 2ND LINE - SUPPORT - SERVICE DESK -365 - MICROSOFT OFFICE - SQL - OFFICE - INFRASTRUCTURE - NETWORKS - ITIL

Industry: IT

Salary: £23000 - £26000 perannum + Benefits

Salary Benefits: Benefits

Vacancy Type: Permanent

Job Skills: -

Contact Name: Natalie Eaton

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #3057744
Posted: 28 Feb '24
Visits: 18