Job Reference: FRS36769
Job Duration:
Start date:
Description:
Role: Data Operations Analyst
Location: Dublin city centre
Duration: 12-month daily rate contract
Daily rate range: €150-€300
We are looking to recruit a Data Operations Analyst for one of our global technology clients in Dublin city centre. As part of their production support team, you will work on delivering high quality data for a range of enterprise collaborationsthrough sales, marketing, BI and master data management. You will be given the opportunity to build your skills in dashboarding,data analysis and cross functional project execution.
Responsibilities:
* Work cross-functionally to resolve knowndata quality problems in our CRM platform to support key business functions such as sales operations, customer support, marketing, order management, and business intelligence.
* Manage/respond to a large volume of internal customer requests, triage/troubleshoot issues, identify root causes, make necessary changes to data, and escalate issues to appropriate teams when needed.
*Clean and enrich data using internal data upload and merge tools. Learn methods for identifying and merging duplicate records inour CRM tool.
* Create documentation around data management based on changing business definitions/processes and keep existing documents up to date on a monthly basis.
* Build dashboards using internal tools to track key business metrics and internaldata quality team metrics.
* Complete strategic projects to improve overall data quality in our CRM & MDM platforms. Manage communications with internal/external stakeholders throughout project lifetime.
* Help identify opportunities for automationfor better data management at scale.
Key Requirements:
* Bachelor's degree or equivalent
* 1-2 years' experience in data analytics
* Prior strong customer support experience
* Advanced Spreadsheets/Microsoft Excel skills
* Ability to followa detailed set of instructions and rule sets
* Intermediate SQL skills
* Ability to multi-task, prioritize, and work efficiently in a fast-paced environment
* Familiarity with Salesforce
Nice - to - haves:
* Ability to multi-task, prioritize, and work efficiently in a fast-paced environment
* Strong communication skills and ability to work with cross-functionalteams
* Strong analytical and problem-solving skills, and high attention to detail
* Eager to develop new knowledge and expertise
* Self-motivated to dig into data
* Advanced SQL skills
Industry: IT
Salary: €150 - €300 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Shauna Duggan
Website: -
Direct Application URL: -