Job Reference: BBBH53524
Job Duration: Permanent
Start date: ASAP
Description:
Deskside IT Engineer - £35,000
Winfrith, Dorset
Ourclient who offer full IT support from managed services, professional services for adhoc projects, to full life cycle managementfor all devices and users have an opportunity for a Deskside IT Engineer to join their team.
Main objective of the role is to provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). To meet our customer needs a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.
Main Duties:
* To replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution with minimum inconvenience to the end user
* Perform Break fix on all desktop equipment
* To perform IMAC activities
* To perform daily backup checks as required
* Complete all allocated calls and maintain regular contact with Workflow Managers
* To diagnose problems accurately using all the available resources and technical knowledge
* To provide timely, quality solution keeping the customer updated and escalating if required
* Refer to relevant procedures to perform role
* Ensure administration is satisfactory and up to date
* To carry out all reasonable tasks as requested by the company
* Periodically review Daisy Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
* Carry out any 'ad hoc' tickets/non ticketed/project work as and when required.
* To be compliant with health and safety company policy and legislation at all times.
Skills/Experience:* IT engineering experience - ideally 2 years
* A good understanding of analytical troubleshooting
* A good understanding ofnetworks and windows Operating systems
* Must be able to diagnose and repair desktops and laptops
* Desktop and laptop accreditation desirable
* Knowledge of specific customer software desirable
* Full UK Driving Licence
* PC literate
* Customer liaison skills
* Interpretation of data & actions
* Windows OS literate
* Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
* Experience with Active Directory (not essential)
* Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
* Experience with network fault troubleshooting (not essential)
* Experience with Network builds (not essential)Experience with network printer installs and configuration (not essential)
* Experience withMicrosoft applications
* Experience with VPN and remote work on machines
* Good troubleshooting skills
Due to the natureof the site you will be working on SC Clearance will be required so current SC Clearance would be highly advantageous.
Clickapply now or message me for further info
Industry: IT
Salary: Up to £35000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: IT, IT Hardware, Laptops, Printers, EPOS, Windows, Servers
Contact Name: Chris Holliday
Website: -
Direct Application URL: -