Job Reference: FRS57835
Job Duration: 3-4 weeks
Start date: Immediate
Description:
Role:
My client is currently seeking a Desktop Support Engineer, working on one of our customer sites in Clonmel. This is a full-time position working onsite with our customers.
Requirements:* Three to four (2-3) years of experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customersecurity compliance requirements.
* Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptopsand other computer peripherals hardware problems as well as desktop applications.
* Basic knowledge of enterprise LAN and WANsetups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
* Ability to lift/move computer equipment weighing up to 50 lbs.
* Skilled in desk-side support and PC break/fix including basic administration ofWindows O/S.
* Experience with Anti-spyware and Anti-virus software.
* Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
* Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under 'Smart Hands' capability.
* Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
* Good written and oral communication skills with clients and management and people skills.
* Ability to work with deadlines and complete tasks on time.
* Preferably with an associate degree in Electronics and CompTIA A+ Certification.
* Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
* Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc),
* Basic understanding and troubleshooting forVDI, SCCM/ LAnDesk/ Altris, Skype for Business, and OneDrive.Provide remote and desk-side support services to end users.
* Basic understanding and troubleshooting of Apple devices and apps
* Good Customer management skills,
* Good in oral and written communication
* Able to interact and work with customers at different levels.
Self- Driven and result-oriented
Responsibilities:
* Troubleshoot PC-related problems either via phone, remote tools or desk-side support.
* Build, configure, andtroubleshoot PC and laptop applications and hardware components.
* Facilitate a warranty repair with the relevant hardware vendor.
* Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
* Perform coordination of workstation asset recovery.
* Maintenance of workstation/workstation spare parts break/fix, upgrades, and new hires.
*Complete incidents and requests within SLA in a pressurized environment.
* Ensure tickets are updated on a daily basis.
* Support meeting room environment and video conferencing, as needed.
* Support printers, scanners, and other peripherals.
* Support mobile devices, such as iPads, and iPhones.
* Support of Apple MAC devices.
* End-user data back-up and restoration, asneeded
Industry: IT
Salary:
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Aina Lynch
Website: -
Direct Application URL: -