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Hardware 2nd Line Support Engineer

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Salary: £160.00 per day

Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 112
Followers: 0, Following: 0

Job Reference: BBBH53063

Job Duration: 2 Months

Start date: ASAP


2nd Line Hardware Support

Duration: 2 Months (possible extension)

Day Rate £160 per day Inside IR35

Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday

Join our dynamic ICT team as weembark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support assistance. This is an excellent opportunity to work both independently and collaboratively, supporting hardware and software for Samsung Android tablets and phones using Intune.

Key Responsibilities:

* Provide basic Level 2 support, including greeting walk-in customers and logging faults.
* Troubleshoot and configure computer and mobile hardware/software.
* Offer remote support for software fault finding and resolution.
* Set up laptops for new users.
* Log cases promptly within the helpdesk system and update spreadsheets.
* Escalate problems when necessary to supervisors or other ICT departments.
* Retain ownership of incidents and monitor until resolution.
* Handle hardware shipping with DPD.
* Manage Intune device removaland compliance checks.
* Configure accounts and install software.

Additional Tasks:

* Provide backup/overflow telephone cover for ICT Helpdesk as required.


* Broad range of skills covering both hardware and software.
* Experience with Samsung Android tablets and phones.
* Proficiency in Intune from Excel spreadsheet.
* Strong troubleshooting skills and ability to work independently.
* Proactive, customer-focused attitude with excellent communication skills.* Ability to display a "can do" attitude at all times.

Concept is an equal opportunity employer. We encourage applicationsfrom all qualified individuals.

Industry: IT

Salary: Up to £160 per day + Inside IR35

Salary Benefits: Inside IR35

Vacancy Type: Contract

Job Skills: -

Contact Name: Cherie Weyer

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #3064664
Posted: 14 May '24
Visits: 6