Job Reference: BBBH7912
Job Duration:
Start date: ASAP
Description:
HELPDESK MANAGER
DERBY£30,000
THE OPPORTUNITY:
Get Recruited is exclusively recruiting on behalf of one of our clients based in the heartof Derbyshire, that have been providing IT solutions for over 40 years. As part of their strategic growth plans, they are now looking to add an experienced Helpdesk Manager to lead the existing team.
As the Helpdesk Manager, you will play a key role indriving the business forward by overseeing and managing the existing Service Delivery team, providing mentorship and guidance, alongside liaising closely with clients to ensure optimum service is delivered.
This position requires a candidate with strongleadership and management skills eager to display their existing skills.
RESPONSIBILITIES:
* Lead and mentor the Service Delivery Team
* Create, manage, and improve team KPIs and performance metrics
* Support the team and clients with anyissues that arise
* Continuously monitor and manage internal and external company SLA's
* Manage client expectations to ensure that the team can deliver on what is promised
* Manage the well-being of the team by providing regular 1:1 reviews and roadmaps for all individual members of the Team
* Ensure Standard Operating Procedures (SOPs) are continually being followed, created & improved to deliver better levels of experience to clients
THE PERSON:
The ideal candidate for the HelpdeskManager role will have the following skills and experience:
* Previous experience of management of an IT Service Team or Senior IT role
* Essential Experience using a Ticketing system / RMM Tool and PSA software
* Knowledge of IT Applications, Software & Hardware
* Experience and knowledge of working with the Microsoft 365 Platform
* Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM (highly desirable)
TO APPLY:
To apply for the Helpdesk Manager position, please send your CV via the advert for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.
Industry: IT
Salary: £27000 - £30000.00 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Service Desk Manager, Service Desk Team Lead, Helpdesk Coordinator, Helpdesk Team Lead, Helpdesk Manager, IT Team Lead, IT Manager, Ticketing System, RMM, PSA software, Office 365, ITIL, MCP, MCSA, MCSE
Contact Name: Get Recruited
Website: -
Direct Application URL: -