Job Reference: BBBH32492
Job Duration:
Start date: ASAP
Description:
I am currently recruiting for a Helpdesk Technician to provide 1st line support and act as a first point of contact forcustomers, field engineers and internal departments for a company who manufacture ticket machine equipment for the parking industry.
The Role:
* Back office support for the companys internal system
* Troubleshoot, diagnose and resolve problems orescalate to relevant department
* Deal with incoming faults over the phone or via email
* Liaise with customers/engineers and provide regular updates
* Maintain ownership of faults until resolution, ensuring all faults are progressed and cleared within the timescale
* Diagnose and resolve issues at first point of contact
* Perform system admin duties and proactive systemchecks
* Various administrative tasks including collating reports, managing users and passwords
* Preparation of reports from the various back office systems utilising all Microsoft Office products
* Support all in-house back office systems
Experience:
* Previous experience of 1st line support or similar support environment
* Experience of receiving and managing customer queries through to completion
* Experience with Microsoft office products
* Excellent communication skills and telephone manner
Working Hours:
* 08.30-17.00 Monday - Friday
Package:
* £22,000
* 25 days holiday + bank holidays
* Pension and assisted healthcare
Industry: IT
Salary: Up to £22000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Hayley Lem
Website: -
Direct Application URL: -