Job Reference: BBBH26310
Job Duration: 12 weeks
Start date: ASAP
Description:
Concept are actively recruiting for an IT Service Desk Analyst in Peterborough
You will be working for a leading IT Services organisation, on their rapidly growing Service Desk. Thisis a fantastic opportunity for someone who looking to progress their IT skill set or get their first role within IT.
Job responsibilities;
* Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable)
* Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
* Provide an excellent level of customer service to internal and external customersExperience needed;
* Have a previous IT background either relevant experience or qualifications
* Active Directory ofOffice 365 Experience
* Experience in a service desk / customer support based role - ideally provide telephone based support* Have a real drive and passion to progress into a role within the IT Industry
This will be on an initial 3 month contract basis paying £11 - 13 per hour (dependant on experience)
Most shifts will be day work between 08:00 - 20:00, must be flexible to work 7.5 hours per day between these hours.
Industry: IT
Salary: £11 - £13 per hour
Salary Benefits:
Vacancy Type: Contract
Job Skills: 1st Line, IT Support, IT Helpdesk
Contact Name: Dylan Trench
Website: -
Direct Application URL: -