Job Reference: BBBH8820
Job Duration:
Start date: ASAP
Description:
IT Support/ 2nd Line Engineer
London
Up to £35,000 + Hybrid working + Excellent Benefits
The Company:
Get Recruited are proudto be working with e reputable and expanding business who have been in the Property Management industry for over 35 years. Due to continued success, an opportunity has arisen for an experienced IT Support Engineer / 2nd Line Support Engineer to join theirIT team.
As the IT Support / 2nd Line Engineer you will be working alongside 2 other engineers and the IT Manager to support200 users across the business. You will be part of a forward-thinking team, presenting ideas to improve ways of working, simplify solutions and improve the use of IT across the business. You will also benefit from exposure and support to take on more technical queries and fantastic opportunities to progress and further your career.
This is a fantastic opportunity for a driven individual form an IT Support Engineer / 2nd Line Support Engineer / IT Support Analyst or similar background who is experienced in 2nd Line level support and looking to advance themselves.
The IT Support / 2nd Line Engineer Role:
* Handling enquiries, requests and issues from users
* Logging all reported issues, requests and changes using IT helpdesk tools
* Monitor the logged issues and prioritise them and your workload accordingly, ensuring they are resolved in a timely manner
* Liaising with3rd party suppliers to resolve issues where required
* Conducting IT inductions for new starters
* Repairing and replacing hardware including laptops, mobiles and printers
* Maintaining and regularly updating IT collateral and tools such as user guides and asset registers
* Ordering relevant IT equipment for the team
* Management of domains including ordering new domains,renewals etc
* Identifying any reoccurring issues and suggesting areas of improvement or solutions
The person:
* Experience in an IT Support Engineer / 2nd Line Support Engineer / IT Support Analyst or similar role
* Excellent knowledge of Microsoft 365, Microsoft Azure and Windows 10
* Excellent communication at all levels, both written and verbal.
* Able to work effectively and confidently under pressure.
* Proven experience working on a Service Desk environment
Get Recruited is actingas an Employment Agency in relation to this vacancy.
Industry: IT
Salary: £30000.00 - £35000.00 per annum + Excellent Benefits + Progression
Salary Benefits: Excellent Benefits + Progression
Vacancy Type: Permanent
Job Skills: IT Support Engineer / 2nd Line Support Engineer / IT Support Analyst
Contact Name: Chloe Marsh
Website: -
Direct Application URL: -