Job Reference: BBBH47232
Job Duration:
Start date: ASAP
Description:
NOC Engineer - Hybrid/London - £35,000 - £45,000 - Monitoring - Networking - Infrastructure - Security
Role: NOC EngineerLocation: Hybrid / London
Salary: £35,000 - £45,000
Are you a NOC Engineer looking for the next step in your career?Do you want the opportunity to work for a fast-growing and well established MSP?
Are you looking for a company that offers excellent progression and training?
Then this may be the perfect role for you!
Role:
Concept is hiring for a NOC Engineer to be responsible for ensuring the smooth running of both our clients and their clients' IT infrastructures. This will involve proactively monitoring for faults or other issues. The NOC Engineer will be tasked with troubleshooting and resolvingissues escalated from the 1st line team in order to restore service or avoid further issues.
Duties:
* Monitor PRTG/SDP for alerts as well as tickets, ensuring they are acted upon in line with SLA's
* Backups - Resolving faults and performing restores
* Problems
* Proactives
* Projects
* Troubleshooting
Technical exposure:
* Monitor PRTG/SDP for alerts and auto-generated tickets, ensuring they are acted upon within Service Level Agreements.
* Managing Backups- Resolving faults and performing restores.
* Involvement in Problems/Proactive Assessments and Project based assignments.
*Proactively monitoring our internal and customer infrastructures using the company's monitoring tools. These will include the following types of devices and systems: Routers, Switches, Firewalls.etc
* Categorising and prioritising incidents based on operational impact and urgency in line with ITIL methodology.
* Responding to incidents identified by our monitoring systems, triaging reported issues and resolving them, escalating them where necessary.
* Identifying and reporting on recurring incidentsto facilitate problem management.
* Remotely troubleshooting network connections in a LAN, WAN and WLAN environments.
* Escalation point for NOC Analysts on network and/or infrastructure incidents.
* Liaising with Third-Party Suppliers where necessary to resolve faults.
* Maintaining and updating internal documentation.
* Assisting with training and monitoring of junior team members
* Provisioning network services; VPNs, Wireless
This is an immediate requirement, therefore if you are anyone you know is interested, please forward your most up to date CV with contact details to Jack Bannister at for consideration.Keywords:
LAN/WAN - Infrastructure - Networking - Monitoring - Troubleshooting - NOC - Firewalls - VPN - Routers -Switches.
Industry: IT
Salary: £35000 - £45000 per annum + Benefits
Salary Benefits: Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -