Job Reference: BBBH47233
Job Duration:
Start date: ASAP
Description:
NOC Service Desk Manager (Nights) - Hybrid/London - £45,000 - £60,000
Role: NOC Engineer
Location: Hybrid / London
Salary: £45,000 - £60,000
Are you a NOC Team Leader looking for the next step in your career? Or a NOC manager wanting to join a really exciting company?
Do you want the opportunity to work for a fast-growing and well established MSP?
Are you looking for a company that offers excellent progression and training?
Then this may be the perfect role for you!Role:
Concept is hiring for a NOC Manager to look after our client's night shift. Our client runs a 24x7x365 NOC service desk.
Duties:
* Manage and lead improvements
* Strategies and plan
* Operational management* Team Development and management
Responsibilities:
* Plan, organise and manage staff and overall operations to ensure stability of customer's infrastructure.
* Work with the CTO to define and review the technical service offeringsand toolsets used
* Manage and review the network related projects. Engage with the project management team to coordinate, prioritise, and streamline project delivery and processes.
* Hire, develop and retain highly responsive and customer focused engineers to ensure effective operation of the department
* Evaluate the technical skills of the team and ensures there is an appropriate level of expertise
* Provide coaching and leadership to team
* Line manage the Night Shift Team, Provisioning Teamand the NOC Service Desk Team, including network and provisioning engineers and Team Leaders.
* Set employee objectives, hold1:2:1s and appraisals and managing succession planning within the team.
* Assist with hands on technical support work relatedto the overall health and maintenance of customer environments
* Ensure continual service improvement within the NOC Team including but not limited to automation of tasks and reporting, working closely with Problem Management, reduce expenditure and routine administration tasks
* Create reports to help manage and improve the performance and KPIs of the team and service being provided.
* Responsible of the management and development of the monitoring platform
* Handle Major Incident process and manage support from different levels
* Adhere to operational metrics and industry standards
* Manage tools, systems and procedures to ensure dynamic management of issues and customer management
This is an immediate requirement, therefore if you areanyone you know is interested, please forward your most up to date CV with contact details to Jack Bannister at for consideration.
Keywords:
Service - Desk - Manager - Team - Lead - Nights - MSP - NOC
Industry: IT
Salary: £45000 -£60000 per annum + Benefits
Salary Benefits: Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -