Job Reference: BBBH44684
Job Duration:
Start date: ASAP
Description:
Senior Systems Engineer - Microsoft Stack - VMWare - SQL - Cloud
Role: Senior Systems Engineer
Location: Hybrid- Newcastle or Edinburgh
Salary: £45,000 - £55,000 + Benefits
Are you a passionate Systems Engineer looking for the nextstep in your career?
Do you want the opportunity to work for a fast-growing MSP who prioritise staff training and progression?Do you have industry experience working with Microsoft Stack?
Role:
* Co-ordinates rapid response to major incidents and problems, ensuring that appropriate
action is taken to investigate and resolve them, with minimal downtime to systems and
services
* Undertake post case analysis. Ensure processes are followed to engage all parties in the
delivery ofresolution and Root Cause Analysis for all major incidents
* Document post incident recovery steps in order to establish Root Cause, aid in Process
improvements, identify deviations and to enable creation of a Knowledge Base
* Ensure all incidents are accurately logged in the ITSM toolset and all data required for
historical reporting is captured
* Take ownershipin facilitating problem diagnosis, coordinating suppliers and internal teams
to identify and plan resolution of the underlying root cause
Technical Requirements
* Current Microsoft Associate or VMware qualification or similar level of knowledge
* Proven experience in a client facing environment
* Experience of working within an IT managed service provider environment
* Background in Incident & Problem Management roles, with solid understanding of service
management frameworks and processes
* Vast experience working in IT support
* Good understanding of IT infrastructure and software (hardware, applications, databases,
operating systems, local area networks, Cloud solutions etc)
* Report writing skills and the abilityto be able to provide examples from previous IT projects
where appropriate
* An enthusiastic, driven, committed and flexible approach to work
* Solutions driven, confident and friendly approach in dealing with clients
* Natural initiative and pro-activeness to their method of working
* Be open to new ideas and have a positive outlook
* High degree of commercial acumen
* High degree of accuracy and attention to detail
* Keen interest in, and passionate about IT
* Technical writing skills, presentation skills, and the ability to be able to provide examples
where appropriate
* Ability to use judgement to effectively manage client issues
* Demonstrate value of and delivery of high quality client care with their approach to
communication
* In depth understanding of Microsoft, Azure and VMware
* Good understanding of ISO/BSI and ITIL frameworks
* Detailed knowledge of Windows, VMware, SQL
* In depth understanding of Hypervisors and Data Analytics
* Good understanding ofworking with Service Level Agreements
* A combination of the following technical skills or certification:
Skills: SQL Server, VMware (ESXi/vSphere), Zerto
Certifications: Azure Data Fundamentals, Azure Database Administrator, VMware
VCTA, VMware VCP
Industry: IT
Salary: £45000 - £55000 per annum + Benefits
Salary Benefits: Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -