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Senior Technical Support Engineer

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Salary: £40,000.00 per annum

Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 75
Followers: 0, Following: 0

Job Reference: BBBH51692

Job Duration:

Start date: ASAP


Are you an experienced Senior Technical Support Engineer, looking for an exciting new opportunity?

If so, this maybe a great opportunity for you!

Position: Senior Technical Support Engineer

I am pleased to be assisting our client, a renowned IT managed services provider offering computer services to a wide range of SME clients across the county, in their searchfor a Senior Technical Support Engineer to join their esteemed technical team.

In this role, you will primarily provide remote and telephone support to a broad customer base. This position offers a hybrid work model, predominantly remote with occasional onsite requirements. Apart from delivering top-notch technical assistance, you will serve as a mentor and escalation point forfellow engineers, especially in handling complex support issues and significant outages. You will therefore, ideally, have experience in a similar role.

Key Responsibilities:

* Assume ownership of support calls as necessary
* Serve as a technicallead and escalation point for major outages, both for external clients and internal network
* Provide technical support and solutions to clients
* Conduct troubleshooting, system tests, and recommend solutions
* Install, configure, and maintain hardware and software systems
* Proactively monitor system performance and suggest improvements
* Ensure compliance with security policies and procedures
* Stay up to date with the latest technologies and platforms
* Develop and maintain comprehensivedocumentation
* Assist in cross-training initiatives
* Collaborate with vendors to ensure timely problem resolution
* Adhere to agreed Service Level Agreements (SLAs)
* Work closely with the support department

Required Technical Skills:

* Proficiency in Networking (TCP/IP, DNS, DHCP, VLANs, etc.)
* Familiarity with WAN technologies and troubleshooting
* Expertisein VMware/Hyper-V
* Experience dealing with major outages, including ransomware/crypto locker attacks
* Experience workingin diverse customer environments (On-premise & Cloud)
* Strong documentation skills for technical documents and customer communication
* Proficiency in Firewalls, Routers, and Switches
* Expert knowledge of Active Directory, Azure AD, MFA, Conditional Access, and Endpoint Manager

Preferred Skills:

* In-depth understanding of Windows Server and Desktop Operating Systems
* Proficiency in Microsoft Exchange Server and Office 365
* Strong knowledge of Microsoft 365, SharePoint, Microsoft Teams, OneDrive, and Autopilot
* Experience building servers and Active Directory from scratch
* Familiarity with SAN and shared storage technologies such as NFS and iSCSI

Soft Skills:

* Strong troubleshooting abilities
* Ability to work independently while collaborating effectively within a team
* Sound decision-making skills on behalf of clients
* Dedication to delivering exceptional client service
* Strong communication skills, both written and verbal
* Analytical and methodical approach to problem-solving
* Ability to work well under pressure and manage multiple priorities
* Eagerness to expand knowledge both professionally and personally
* Clear communication skills at technical and end-user levels
* Exceptional documentationskills


* Comprehensive holiday package, including bank holidays
* Remote work options
* Flexibility to buyand sell annual leave
* Car allowance
* Life insurance coverage
* Tailored benefits platform offering discounts on variousservices and products
* Cycle to Work scheme
* Paid Volunteer Leave
* Long service awards
* Discounts on tech products* Electric Car Salary Sacrifice scheme
* Extensive Training and Development opportunities with clear career advancement pathways
* And more!

If this sounds like the role for you, please get in touch!

Industry: IT

Salary: £40000 - £50000 perannum

Salary Benefits:

Vacancy Type: Permanent

Job Skills: -

Contact Name: Natalie Eaton

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #3056978
Posted: 21 Feb '24
Visits: 21