Job Reference: FRS62212
Job Duration: 6 months
Start date: Immediate
Description:
Responsibilities:
* Supervisethe provision of technical support to end users where required;
* Interact regularly with management, users, and staff members to continuously improve all aspects of service delivery
* Interact with technology and application vendors and their supportteams, and recommend changes and improvements
* Provide 1st & 2nd level ICT technical support to users.
* Log all ICT Service Desk calls (via the phone, mailbox, and walk-ins) on the Call Logging System, ensuring all calls are resolved effectivelyand on time.
* Installation of Applications and Software as required
* Deployment of PCs, Laptops, Printers, and Scanners as required
* User administration/system management (Active Directory/Service Now, File Services, O365)
Essential to have:* Minimum 2 years technical experience in working with Service Desk and asset management systems
* Ability to work to deadlines and devise and implement plans and changes
* Experience & Knowledge of Windows, Office 365 and administering Microsoft Active Directory, Service Now Exchange server, and Citrix Xen Desktop/ Citrix receivers at a technical level;
* Technical understanding of network troubleshooting
* Customer service skills
* Excellent interpersonal skills to develop good working relationships with others
* Organizational skills and ability to prioritize.
Industry: IT
Salary: €200 - €250 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: L1-L2 ICT support, Windows 365, AD, Service Now
Contact Name: Aina Lynch
Website: -
Direct Application URL: -