Job Reference: BBBH52038
Job Duration:
Start date: ASAP
Description:
Job Title: Service Desk Analyst - First Line Support
Location: York
Salary: £26,000
Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN.
Responsibilities
* Address first and second-level userqueries.
* Monitor systems and service status.
* Respond promptly to incidents.
* Deliver support through various channels.
Requirements
* IT background with experience in technical support.
* Excellent communication and customer service skills.
* Ability to work independently and in a team.
* Full driving license and York-based.
Preferred Skills
* Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools.
* Knowledge of data center technologiesand security services.
Benefits
* Competitive salary of £26,000.
* Opportunities for career growth.
* Supportive workenvironment.
Industry: IT
Salary: £24000 - £26000 per annum + Benefits
Salary Benefits: Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -