Job Reference: BBBH41640
Job Duration:
Start date:
Description:
Technical Support Analyst / Telecoms / 1st Line / 2nd Line / IT Support / Service Desk Analyst / CompTIA A+ / CompTIANetwork+ / VoIP / SIP / Telephony
Concept Resourcing are currently working with a growing leading Internet Service Provider to recruit a Technical Support Analyst into their growing service desk team. This is an excellent opportunity for someone with previous IT support experience with knowledge of VoIP or Telecoms, looking to take the next step in their IT career.Location - Chiswick, London
Salary - £28,000-30,000 per annum + package + benefits
The Role
* Support the servicedesk by taking initial IT queries coming into the desk but also taking ownership of with escalations from more junior team members
* Supporting customers by resolving IT and telephony issues within set SLAs
* Actively logging the call on the ticketingsystem, and escalating the issue where applicable
* Display high levels of customer service and an excellent phone manner
*Excellent training available, and structured career path
The Ideal Candidate
* Strong customer service and communication skills
* VoIP and telephony support experience
* 2nd line service desk experience
* Relevant certification (CompTIAA+ or CompTIA Network+)
* Coachable and willing to learn
If this role is of interest, please apply with an up-to-datecopy of your CV.
Technical Support Analyst / Telecoms / 1st Line / 2nd Line / IT Support / Service Desk Analyst / CompTIA A+ / CompTIA Network+ / VoIP / SIP / Telephony
Technical Support Analyst / Telecoms / 1st Line / 2nd Line / IT Support / Service Desk Analyst / CompTIA A+ / CompTIA Network+ / VoIP / SIP / Telephony
Industry: IT
Salary: £28000 - £30000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Tim Griffin
Website: -
Direct Application URL: -