Job Reference: 15588/001
Job Duration: Permanent
Start date: ASAP
Description:
IT1st Line Support | IT/Telecoms | UK (Liverpool) onsite
IT 1st Line Support required for a company based in Liverpool. The primary objective of the IT 1st Line Support is to be involved in all aspects of the IT support role for all our in-house-teams. The ability to work within a team as well as using your own initiative is required.
What's on offer to you?
*33 days per annum, inclusive of bank holidays and company closures
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Company Contribution Pension Scheme
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Employee Assistance Programme
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Cycle to Work Scheme
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Medicash Healthcare Plan
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Training Opportunities
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Gym& Retail Discounts
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2 Life Assurance.
What You Will Be Doing
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To be a first point of coordination IT support requests by phone and ticket.
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To be responsible for providing IT support and timely ticket closures.
*Responsible for own SLA/KPIs
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To provide 1st line support to end users for Microsoft Office Solutions.
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To provide 1st line support to end users for hardware issues.
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Build and deploy end users compute devices.
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To support and collaborate with other team members in the delivery of IT support services.
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To support escalation of incidents / problems to 2nd. / 3rd line support.
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Maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers, and senior management teams.
What You Will Need to Succeed In This Role*
Experience with using and troubleshooting Outlook/Office 365 within a network environment (permissions, calendar sharing, and delegation)
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Basic understanding of PC hardware set-up and configuration.
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Strong knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (Windows 10/11).
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Relevant 1st line / Helpdesksupport experience.
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G.C.S.E level B+ in Mathematics & English (or equivalent).
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A legal right to work in theUK.
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Transport will be highly beneficial
Keywords: IT 1st Line Support | Office 365 | Microsoft
Industry: Telecommunications
Salary: Competitive salary plus benefits
Salary Benefits: Competitive salary plus benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Robert Ally
Website: -
Direct Application URL: -