Job Reference: Frs29080
Job Duration:
Start date:
Description:
The successful candidate will possess excellent administration skills, be a strong communicator andplanner as well as having a history of first rate accuracy and technical understanding.
Skills and Experience required:* 3+ years' experience in Service Delivery Administration or Order Administration - Telco environment an advantage
* Ability to manage all customer orders through Salesforce
* Engage with customers on works scheduling and secure the required approvalsfrom all stakeholders.
* Maintain communication with the end customer throughout the installation process
* Provide regularupdates to the appointed Project Manager at key points in the process to ensure there are no delays impacting the final stage ofdelivery.
* Ensure all H&S duties are complied with and all documentation are approved and communicated accordingly.
*Coordinate all site access requests with appropriate vendors.
* Provide weekly reports showing key performance indicators.
*Liaise with stores and field crews regarding inventory.
* Maintain control of training updates on equipment and licenses forfield engineers.
* Manage 3rd party ordering and provide regular updates on delivery status of same.
Required Competencies
* Good documentation and general communication with strong interpersonal skills.
* Excellent time management and organizational skills and exceptional attention to detail.
* Competency in Microsoft applications including Word, Excel, and Outlook.
* Ability to work to tight deadlines and prioritise accordingly
* Good working knowledge of Salesforce or similar packagean advantage.
* Health and Safety experience in a similar role an advantage.
* High levels of flexibility and a willingnessto learn and develop.
Industry: Telecommunications
Salary:
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Service Delivery Administrator
Contact Name: Joan FitzGerald
Website: -
Direct Application URL: -