Job Reference: HNE2
Job Duration:
Start date: ASAP
Description:
Fantastic opportunity available for a Business Analyst working for a highly successful travel company. As a Business Analyst you will be able tochallenge the business to identify the needs and requirements. You will be aware of the impact that IT change will have on thebusiness and will support implementation activities - especially user acceptance testing, and training.
The Role:
* Accurately and efficiently identify, define, document and present business requirements. Analyse and interpret into pragmatic solutions through IT provisions and/or definition of improved/changed business process.
* Seek out opportunities with the business tostreamline/improve existing processes whilst also seeking areas where business and system processes can be better aligned to gain efficiencies.
* Build relationships with key stakeholders, and work with them to prioritize system deliverables.
* Produce detailed user stories and test case scenarios
* Provide the required level of input to developers to ensure technical compatibility and user satisfaction.
* Act as the coordinator between business stakeholders, the development team and any third parties concerning system functionality.
* Provide walk-throughs and produce training documentation for new or changed system functionality.
* Provide Quality Criteria to assist with definition of test strategy, test planning, system testing and UAT planning, including the provision of test data and expected results.
* Working with apps support set-up post-implementation supportand deliver training where required.
* Quickly become a SME in the business processes and how IT systems are used in support of them.
* Escalate problems through agreed channels as appropriate and manage them through to successful resolution, keeping all stakeholders regularly updated.
* Write, extend, and enhance system documentation.
* Maintain a high standard of customerservice at all times, demonstrating strong relationship management and influencing skills.
* Manage stakeholder expectationsusing a robust communications strategy
Skills Required:
* Excellent stakeholder management and engagement skills including Business, IT, and 3rd Party Vendors.
* Drive and self-initiative. Able to see problems through to conclusion, irrespective of delay, opposition, diversion, or lack of product knowledge.
* Able to take ownership and responsibility to identify issues and risks and drive stakeholders to resolution and management of these.
* Knowledge of Agile methodology especially writing andmanaging user stories
* The ability to storyboard and lead solution scoping process whilst ensuring all stakeholders are informed and clear on project activity / involvement.
* Understanding of technical concepts and models is critical.
* Excellentcommunication skills. Must be able to communicate at both a technical and non-technical level. Must be able to use a range of communication skills including presentation skills to suit the subject matter and the audience. Understanding how to communicate difficult/sensitive information tactfully.
* Effective problem solving and analytical skills to assist the team to identify andremove obstacles.
* Empathy, common sense, and pragmatism. Be able to relate to both business and technology stakeholders.* Commercial awareness with a well-developed instinct of when people or business priorities have changed and ability to quicklymodify behaviour to achieve effective outcomes.
* Be open to change: adapting easily to new processes and procedures and coping with changing priorities and pressures.
* Ability to contribute to the continuous improvement of team and business processes.
* Able to work to tight timescales, prioritise tasks and meet all schedules set by your manager.
* Be prepared to be flexible with working hours to meet peak demands or work with global stakeholders in other time zones.
The Package:
* Salary dependant on experience
Interested:
* If you would like to apply for the position, please click below or call Helen 02038879444
Industry: Travel and Tourism
Salary:
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Crawley Team
Website: -
Direct Application URL: -