Job Reference: RB22544
Job Duration:
Start date: ASAP
Description:
Business Travel Team Leader now required.
My client are a leading independent Travel Management company based in the Cityof London and are now seeking an experienced Business Travel Team Leader to join their highly successful organisation. This is apositive, challenging and a rewarding role for an experienced Senior Business Travel Consultant that is looking enhance their career with a friendly and dynamic team. As a Business Travel Team Leader you will be responsible for mentoring and developing ateam of professional business travel consultants whilst delivering a consistently high level of service to a portfolio of Corporate Clients. The working environment is vibrant and you will have the opportunity to develop a rewarding long-term career with this organisation. The successful candidate must have a strong leadership background.
Duties Include:
*Deal with enquiries including complex itineraries received by phone or email from start to finish including flights, accommodation, car hire, rail and ancillaries.
*Offer the best solution for each customer whilst optimizing profit opportunities
*Provide quotes, book,issue tickets and reissue tickets for all fares worldwide (including published fares, nett fares, CAT35 fare, route deals), as well as refunds using Amadeus GDS.
*Manage queues and issue tickets prior to deadline, as well as handle schedule changes from airlines and amend itineraries according to clients' changes.
*Ensure all individual and team KPIs are consistently met.
*Take accountability for the consistent performance of your team by leading, supervising, mentoring and developing team members in the business' premium quality, ruthlessly efficient service delivery.
*Provide assistance and guidance with Fares, Ticketing, Re-issues and Customer Queries & Complaints.
*Ensure all employees receive regular performance appraisals and feedback.
*Ensure staff comply with all company and client policies and procedures.
Experience Required:
*Previous people management experience essential.
*Good written and verbal communication skills
*Works well under pressure - calm and professional atall times
*Good knowledge of Amadeus, airfares, reissues, how to read PNR history,
*Confident, decisive, clear thinking, positive attitude
The Package:
This position is offering a competitive basic salary £32,000 - £35,000 DOE, and the opportunity to enhance your career with in this dynamic and forward-thinking corporate travel company.
Interested?
To apply forthis position please click 'APPLY' or email regis@traveltraderecruitment.co.uk
Please note that due to the volume of applications received only successful candidates will be contacted
Industry: Travel and Tourism
Salary: £32000 - £35000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Regis Banza
Website: -
Direct Application URL: -