Job Reference: RB22292
Job Duration:
Start date: ASAP
Description:
Are youlooking to kick start your career in travel & tourism or take your next step in the travel industry? Have you travelled tosome of the world's famous iconic destinations? Do you prefer providing an excellent customer service over sales targets? If so,this is a fantastic opportunity for someone who is looking for a new challenge and to further their customer service experiencewithin the travel industry. The successful candidate must have experience of working in a customer service environment, with excellent communication and organisational skills and experience of working in a call centre/telesales environment. All applicantsmust drive and own a car due to the location of the office.
JOB DESCRIPTION:
* Ensuring all passenger enquiries are dealt with in a timely manner.
* Dealing with all customer queries by telephone, email and on occasion, face to face.
* Ensurecorrect information is passed on to passengers.
* Administer cancellations and/or transfers received by email or post and ensure they are actioned in-line with company guidelines.
* Issuing documentations to passengers, such as ticketing, pre travel information, itinerary change letters etc.
* Entering passenger information onto our in house booking system correctly.
* Taking payment from passengers.
* Attending ship turnarounds, at various regional ports.
SKILLS REQUIRED:
* Previous experience within the travel industry or a customer service environment
* Pleasant & professional telephone manner.
* A passion and interest in the travel industry.
* Excellent communication and organisational skills.
* Good command of the English language both written and verbal
* Team Player
* Self-starter with own initiative.
THE PACKAGE:
The successful candidate can expect a starting salary of £13,000 - £17,000 DOE. You will be part of an expanding business, with the opportunity for career progression. You will also receive excellent company benefits.
HOURS:
Monday to Saturday from 09.00 to 17.30hrs (day off in lieu will be provided for Saturday).
INTERESTED?
If you have the relevant skills and experience, please followthe instructions to apply now.
Industry: Travel and Tourism
Salary:
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Regis Banza
Website: -
Direct Application URL: -