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  • Flights and Ticketing Specialist

    Salary: £25,000.00 per annum

    Greater London, London

    Job Advertiser

    Travel Trade Recruitment
    Registered: 16 Jul '14
    Postings: 0
    Followers: 0, Following: 0
    • Job Reference: 22090/1608

      Job Duration:

      Start date: ASAP


      Flights and Ticketing Specialist
      To actively support the group sales teams with queries and training requests on a daily basisalongside assisting with all aspects of ticketing including air issues and refunds, ticketing exchanges, ADM investigation andairline contract where necessary.
      Job Description
      *To actively provide support to our sales team on a daily basis
      *Work alongside Sales Managers and Head of Sales Operations to ensure all sales teams receive regular feedback and training
      *Accurate issuance of air tickets using the GDS
      *To be fully conversant with all aspects of the GDS and keep up to date with IATA developments
      *Fare calculation and re-issue air exchange tickets
      *To be fully conversant with all ticketing duties including airlinecontracts, CAT35 fares and procedures
      *Maximise revenue and margin opportunities by issuing the best possible option for ourguests and recovering monies wherever possible e.g. tax refunds
      *Assist with all aspects of allocation bookings when required*Investigation of Agency Debit Memos
      *Continually seek new ideas and suggestions to improving processes
      *Ability to thrivein a fast-paced environment and work well within a busy team
      *Being on the emergency phone call rota and taking emergency calls out of hours as and when needed
      Experience Required
      *Ensure that all Travel Consultants are confident with the GDS and toassist with any queries from the sales team
      *Provide training to the sales team as and when new procedures are introduced
      *Ensure all ticket issuance and refunds are dealt with in a timely manner
      *Assist with maintaining up-to-date versions of all contracts
      *BSP - management of refunds, ADMs and general administration as required
      *Attending in house training courses and if required meetings with various airlines to build mutually beneficial relationships
      *Support the Flights and Ticketing Team with new booking flight costing checks and storing correct fares
      *Highlighting of ticket deadlines and contract changes to therelevant teams
      *Assist with keeping and updating reports on flight cost errors, ADMs and refunds
      *Ensure that ticketing procedures are kept up-to date and that contract/airline anomalies related to ticketing and pricing are communicated to the relevantteams
      *Providing out-of-hours ticketing support
      *Organise staff and press flights
      *Such other duties as management may reasonably require
      The Package
      *Competitive salary of £30k this will include working weekends and out of hours.
      *If you would like to apply for the position please click 'APPLY' or email your CV to or call Helen on 0203 887 9444

      Industry: Travel and Tourism

      Salary: £25000 - £30000 per annum

      Salary Benefits:

      Vacancy Type: Permanent

      Job Skills: -

      Contact Name: Helen Newton

      Website: -

      Direct Application URL: -

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    Advert Ref: #2853883
    Posted: Aug 16, 2019
    Visits: 15

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