Job Reference: 20541
Job Duration:
Start date:
Description:
Key Responsibilities -
*Receiving the quotation enquiries from the sales team from our south East Asia office. You will be doing the pricing quotation based on hotel and coach price, plus our margin and then feedback to the sales team.
*Receiving the purchasing orders from sales team in China and putting all detailed information into the in-house system.
*Resolving the clients problem over the phone in Chinese and providing customer services, Dealing with clients complains if any over the phone in Chinese
*Booking Ferry tickets, attraction tickets and restaurant if needed
*Inputting and checking rates onto the in-house computer system and negotiating other conditions such as cancellation policies, rooms decrease and upgrades
*Sending our booking confirmation and rooming list, amend rooming list, breakfast type check in time and so on for each bookings with different hotel.
*Providing suitable alternatives when required and negotiating possiblecompensations when hotels do not provide the standard of service required
*Dealing with amendments and cancellations of hotelbookings
Skills and Responsibilities -
*Excellent verbal and written communication skills in Chinese OR English are required as you will be required to communicate effectively with colleagues, customers and industry professionals throughout the UK and globally.
*Ideally you have worked in the travel industry in the past with the similar operation experience in the UK inbound travel company.
*Must be patient, can sit down in front of the laptop all day long. Happy to negotiate the rates, talking over the phone, emailing the hotel or visiting the hotel
*Good temper and responsible person
Package -
Annual salary is from £17,000 - £22,000 depending on experience.
Working hours: Monday to Friday 8:30 - 17:30.
INTERESTED?
To apply for the position please Click 'apply' to submit your CV
Please note that only candidates who meet the shortlisted requirements will be contacted
Industry: Travel and Tourism
Salary: £17000 - £22000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: groups, operations, coordinator, FIT, operations, inbound
Contact Name: Joe Bartholomew
Website: -
Direct Application URL: -