Job Reference: 22998
Job Duration:
Start date: ASAP
Description:
Do you have experience within the Travel Industry and looking for your next exciting challenge?
We have an exciting opportunity for an experienced Operations/Administration Consultant to join an established Tour Operator based in South East London.
Working on our Tours brands, the person will be responsible for accommodation bookings for a VIP client. The role will be a combined sales and operation role with the candidate responsible for the full sale cycle from enquiry to travel.
Main duties and responsibilities
*Manage your account,ensuring all client requests are responded to effectively and making sure enquiries, quotations and bookings are administrated in line with company procedures
*Work with the Sales and Operations Director to achieve customer and company targets and KPIs
*Liaise closely with clients to meet their needs, carrying out research as necessary
*Deal with clients via telephone and emailpromptly and professionally
*Calculate and provide accurate quotations, ensuring that documentation is sent promptly
*Researchand source new suppliers
*Request, negotiate and confirm accommodation arrangements
*Manage accommodation option expiry deadlines ensuring payments are made to suppliers on time.
*Compile travel packs ensuring these are accurate, meet the client's requirements and are provided by the set deadlines
*Resolve problems related to a tour efficiently and professionally
*Ensure accurate data capture and entry into our database and administration system
*Attend client meetings and make familiarisation visits in the UK and abroad as directed
*Undergo training as necessary to maintain product knowledge and comply with Health &
*Safety policies and procedures
*Gain a full understanding of the other roles, responsibilities and duties within all departments relevant to student tours
*Actively participate in the weekly quality control meetings and other departmental meetings
*Manage the out of hour's phone service on a rota basis
Experience and knowledge:
*Experience in an operations position withina fast-paced sales environment in the travel industry
*Experience of dealing with airlines, hotels and coach suppliers
*Stronginterpersonal skills and capable of building strong relationships with a diverse set of stakeholders
*A good eye for detail with the ability to work quickly and accurately
*Flexibility in dealing with changing priorities; initiative and problem solving*Good time management skills; able to meet deadlines consistently
Package:
£21,000 annual salary plus 33 days holiday, including public holidays.
Interested:
To apply for the position of Junior Account Manager & Operations Click 'apply' to submit your CV.
This role is being managed by Joe@traveltraderecruitment.co.uk / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted
Industry: Travel and Tourism
Salary: Up to £21000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Operations, Administration, Accounts, Educational Travel, Tour Operator, University
Contact Name: Joe Bartholomew
Website: -
Direct Application URL: -