Job Reference: 21457
Job Duration:
Start date: ASAP
Description:
Do you have experience working within the Travel Industry? An exciting opportunity has arisen for an Operations Administrator to join an Educational Travel company in South East London.
Job purpose
To provide administrative support for bespoke cultural and educational tours in the UK, Europe and Long haul for school, college anduniversity groups.
Responsibilities
*Provide a helpful, friendly and efficient administrative support to the sales team, being the liaison between them and our suppliers.
*Provide accurate itinerary arrangements and pricing within required timelines.
*Accurately book flights, accommodation, transfers, tours, attraction tickets, guides as required. Accurately update API information, ATOL and Swissport.
*Once a tour is confirmed, maintain regular contact with the client, keeping sales in the loop. Make any changes/cancellations that are required, resolving any issues that arise efficiently and professionally. Check if there are any special requirements for the group and pass on to relevant suppliers.
*Reconfirm services with suppliers includingpick up dates and times with every coach supplier before departure, also visits and restaurant bookings, especially when theseare not standard or if they are taking place out of office hours.
*Compile travel packs ensuring these are accurate, meet theclient's requirements and are sent out by the set deadline.
*Resolve problems related to a tour efficiently and professionally.
*Keep client and supplier information up to date in our system. Update emergency numbers for all suppliers.
*Update avisits database in line with the Learning outside the Classroom initiative.
*Develop product knowledge, attending familiarisation trips and undergoing product training. Make inspection visits. Research new destinations, accommodations and visits.
*Research and source new suppliers.
*Negotiate rates and contracts with attractions and transport suppliers.
*Attend trade fairs and deliver presentations as required.
*Ensure payments are made to suppliers on time.
Experience
*Experience in an operations position within a fast-paced sales environment in the Travel Industry
*Excellent verbal and written communication skillsin English. Excellent literacy and numeracy
*Competency in Microsoft Office
*Helpful, supportive and friendly team player
*Driven to exceed targets
Working hours & package:
This position is a Monday - Friday (office hours) role, paying £22,000- £24,000 depending on experience.
Interested?
To apply for the position of Operations Administrator Click 'apply' to submit your CV
This role is being managed by Joe@traveltraderecruitment.co.uk / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted
Industry: Travel and Tourism
Salary: £20000 - £24000 perannum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Operations, administration, educational travel, groups, travel
Contact Name: Joe Bartholomew
Website: -
Direct Application URL: -