Job Reference: HNE18
Job Duration: April 2022
Start date: ASAP
Description:
Doyou love everything Ski & Wintersports? Established, stable and successful ski travel company are seeking a Customer Operations Executive to join their team? Based in London this role is a mix of both office and homeworking.
Job Description:
*Conduct daily booking checks to ensure that all bookings are correct and complete before invoices, ATOL certificates and itineraries are dispatched and that payments (incl balance payments) are received in line with timescales agreed with your line manager* Ensure that all client documentation/vouchers/information for all products are dispatched in a timely and accurate manner in line with business objectives and the highest standards of service
* Service all customer pre-departure enquiries, amendments, and cancellations (by whichever means they are received) with accuracy and speed in line with targets and agreed timelines* Responsible for servicing all online bookings to maximise revenue, retention, and service
* Working closely with the Customer Operations Team Leader to liaise with suppliers to fulfil bookings (bespoke and main programme), for managing stop sales, cancellations and amendments whilst ensuring the highest standards of information for customers and resort teams in line with agreedtimelines and business objectives
* Collate and update property information when necessary with information from suppliers and customers in line with agreed deadlines, protocols, and highest standards of accuracy
* Work with the Customer Operations Team Leader to decide if/when to purchase additional flights where required, ensuring costs are recorded and the highest standardsof service are delivered to internal and external customers
Experience Required:
* Excellent communication and customerservice skills
* Excellent time management and organisation skills
* Highly proficient with Microsoft Office Excel & Word
* Accurate attention to detail
* Flexibility
* Strong team player able to work within a team
The Package:
* Salary £18k
* This role is a Temporary contract until April 2022
* A normal week (5 days) includes Saturday and Sundays. During January/February, this may involve working 6-day weeks. Lieu days are to be taken in agreement with your line manager. Shifts will be on a Rota basis and spread between 8.30 and 19.30.
* There will also be nights away from home and international travel for promotional events or educationals. Incident support may require additional hours/days outside of the contracted hours.
Interested:
* If you are interested in applying for the above position, please click 'APPLY' or call Helen on 02038879444
Industry: Travel and Tourism
Salary: Up to £18000 per annum
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Crawley Team
Website: -
Direct Application URL: -