Job Reference: 22626
Job Duration:
Start date: ASAP
Description:
Are you a Sales Operations Manager that is passionate, driven and experienced looking for a new change? As the Sales Operations Manager youwill be responsible to Monitor, Motivate and coach a team of Travel Executives, to ensure an exceptional and consistent standardof guest service is delivered through meticulous attention to detail thereby delivering accuracy in our documentation, invoicing and booked services.
The Job:
*Manage goal setting and achievement of the team
*Be responsible for developing a culture ofaccuracy across the sales entities
*Recognise, develop and implement process improvements within the sales organisation to drive efficiency
*Create a collaborative environment between operations and sales that fosters accuracy, innovation and learning*Report on results, analyse trends and suggest improvements
*Create, maintain, report and analyse weekly, monthly and quarterlyreports, dashboards and KPIs in support of driving and meeting accuracy and guest satisfaction initiatives
*Drive adoption oftools and dashboards to keep our operational approach simple
*Work as a business partner to help align other functions such asmarketing, product, finance with sales operations
*Perform booking analytics to ensure the right resources are applied accurately at busy pre-departure periods
*Dovetailing operational requirements with the Travel Consultant's sales responsibilities ensuring efficiency and accuracy
*Train new team members in all administrative procedures, product and systems and be a main pointof contact for help and questions from the immediate team and wider company
*Assist the Sales Director with operational planning for the next financial year in terms of headcount, financial plan attainment and operational assignments
*Support the day-to-day business needs of the sales organisation
*Work on ad-hoc and special projects as needed
Skills Required:
*At least two years of operational management experience in the travel industry
*Tour operation experience is desirable
The Package:
*We offer very competitive salary and a great benefits package including the following:
*23 days annual leave
*Contributory pension scheme
*'Cycle to work' scheme
*Subsidised private healthcare
*Company loyalty scheme
*Travel insurance
*Staff Travel fund
*Breakfast and fresh fruit provided daily
Interested:
*If you would like to apply for the above position please click 'APPLY' or send your cv to helen@traveltraderecruitment.co.uk or call Helen on 02038879444
Industry: Travel and Tourism
Salary: Up to £45000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Helen Newton
Website: -
Direct Application URL: -