Job Reference: HNE37
Job Duration:
Start date: ASAP
Description:
Do you have experience working in an operations team? We have an exciting opportunity for an Operations Executive to join the Special Events team. This role is a 12-month contract - maternity cover, Flexible working with a hybrid model of office and working from home.
Job Description:
* Work closely with the Resort Operations Manager on the restart of tour operations post Covid-19
* Responsible for planning and the operational delivery of special events, this may include attending some in person to oversee the delivery of our proposition
* Ensure that all tasks required to successfully operate a best-in class air holiday & special event are completed accurately, within the time deadlines set to budget and in line with our brand proposition* Monitor success of the holiday experience for customers both in and out of resort environment, using data to underpin conclusions and decision making
* Continually seek out new and innovative ways to improve our customer's 'on holiday' experience, understanding what competitors are doing and with a digital mindset
* Work closely with Product Managers on all aspects of product operational delivery
* Share knowledge with SCS & Customer Relations to enhance product understanding and sales skills* Readily and frequently engage with Tour Managers, customers, and suppliers, again, using data to always underpin discussions and decision making
* Part of a dedicated emergency customer response team offering an in- and out-of- trading hours service, on a roster basis, to our customers travelling.
* Provide support and assistance to across the Customer division and Productteams where required
Skills Required:
* Passionate about travel and delivering a quality experience
* Team player whocan build strong relationships internally and externally
* Customer-focused
* Understand the importance of meeting strict time deadlines
* Effective communicator, both verbally and in writing, who establishes good working relationships
* Able to use data and interpret it to make sound decisions
* Sound knowledge of Microsoft Office including Excel
* High level of numeracy and accuracy
* Demonstrates a high level of attention to detail
* Highly organized with the ability to assimilate a variety of tasks, the flexibility to meet changing priorities as demands dictate and an ability to work well under pressure
* Problem-solver who questions processes in the desire to achieve efficiencies
* Thrives on working in a fast-paced environment and taking responsibility
* Ideally has experience of working within the events sector
* Keen to travel in relation to role
The Package:
* Salary £23,000 - £26,000
* 33 days paid holiday per year
* Cycle2Work scheme
* Friends and family discount on holidays
* Open-plan office with a friendly team and regular socials
* Flexible working arrangements with a hybrid model of office and working from home
Interested:
You would like to apply for the above vacancy please click 'APPLY' or call Helen on 02038879444
Industry: Travel and Tourism
Salary: £23000 - £26000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Crawley Team
Website: -
Direct Application URL: -