Job Reference: 22248/1907
Job Duration:
Start date: ASAP
Description:
Team Leader Required for bustling office in Surrey, join out dynamic team and in return you will be rewarded with a competitive salary, commission scheme , monthly incentives , 3 week comprehensive induction programme , weekly developmental training , annual familiarisation trips to visit our overseas bases and experience first-hand knowledge , Employee travel discounts across all product types, access to our exclusive rewards portal , 25 days annual leave and excellent career progression opportunities. In thisrole you will lead our sales team in delivering a premium level of service to all customers through knowledge, skills and your experience. You will show a passion for travel and people management, inspiring the team to excel in their day to day roles and support in their future development
The Job:
*You will be a role model for the team
*Support a seamless end to end customer journey
*Increase sales and service, performance within the team across key KPI's
*Encourage a high performing, fun environmentto ensure the team is motivated
*Monitor call volumes and match resource within the team ensuring that targets & service levels are achieved
*Coaching, training and developing the team through all customer interactions
*Identify training requirements (product, process & soft skills) and developing appropriate training based on the teams needs
*Conduct weekly training sessions to ensure the teams constant improvement
*Ensure smooth integration of new members in the team, ensuring they receive the relevant induction training.
*Conduct regular 121s, SMART reviews and daily team talks with their team including team huddles on the sales floor
*Monitor and manage poor performance within the team through the relevant performance management programmes
*Monitor attendance/timekeeping, shift adherence and manage any absence, return to work interviews, investigations and disciplinary issues with the assistance of the Sales & service manager
*Log and monitor the levels of errors and take preventative action to avoid a repeat
*Ensure team are up to date with latest offers, changes in product or processes through effectivecommunication
*Provide the team with regular updates from the rest of the business i.e. latest marketing/social media projects*Building monthly incentives
*Provide feedback to business on sales and service performance, highlighting risk & opportunity
*Producing a weekly sales report and attending weekly trading meetings
*Take responsibility for escalation of calls, concerns or feedback received by team members and take appropriate action
*Managing the sales roster with the assistance of the salesand service manager
*Attend and/or lead educational trips when required
*Develop strong working relationships with brokers & group agents
*Manage our communication templates through our CRM system
*Manage the team's performance on live chat
Skills Required:
*Able to manage people and drive high performance in their teams
*Customer focus and the ability to deal with, take ownership and solve complex customer issues
*Displays a good commercial awareness and understanding of company businessplans, objectives and strategy, including competitor awareness
*Excellent verbal and written communicator, with strong interpersonal skills
*Displays a good commercial awareness and understanding of company business plans, objectives and strategy, including competitor awareness
*Lead by example in all areas i.e. attendance, punctuality, sales ability, willingness to learn and exceed expectation
*Positive role model for change and able to support teams through it
*Confident and demonstrates initiativeto improve processes and deliver results
*Displays high energy and able to motivate self and others
*Highly flexible, positive and resilient with the ability to be innovative and create a fun environment
*Experience of working in a target driven salesenvironment
*Passport and the ability to travel abroad when the business requires it of you
*Flexibility to lead, support andattend working event
*A willingness to go the extra mile for the team even if this means working extended hours during businessperiods
The Package:
*Starting salary of £24,000 - £30,000
*Competitive salary
*Commission scheme
*Monthly incentives*A 3-week comprehensive induction programme
*Weekly developmental training
*Annual familiarisation trips to visit our overseas bases and experience the product first hand
*Employee travel discounts across all product types
*Access to our exclusive rewards portal
*25 days annual leave
*Career progression opportunities
Interested:
*If you would like to be considered forthe above position, please click 'APPLY' or send your cv to helen@traveltraderecruitment.co.uk or call Helen on 02038879444
Industry: Travel and Tourism
Salary: £24000 - £30000 per annum + Comm/Bonus
Salary Benefits: Comm/Bonus
Vacancy Type: Permanent
Job Skills: -
Contact Name: Helen Newton
Website: -
Direct Application URL: -