Job Reference: BBBH5037633911
Job Duration: perm
Start date: ASAP
Description:
Collections Advisor
Bourne End£20,000-25,000 plus Excellent Bonus and Employee Benefits
Our client a growing and successful Finance Business is looking for a Customer Collections Advisorr to join their Bourne End office.
The main purpose of this role is:
* To proactively contact customers across full product range that have fallen into areas and experiencing financial hardship.
* To identifylong term solutions for repayment of loans
* To achieve against a number of targets including quality of conversation and productivity
Main duties and responsibilities:
* Achieve monthly call quality expectations through QA and Team leader checks.
* Achieve monthly £ collected target by recovering arrears balances through inbound/outbound customer interactions.
* Consistently demonstrate conversations with customers are in line with call structure guidelines and TCF
* Ability to understand and help vulnerable customers.
* Pro-actively contributes to the growth of the department by suggesting ideas to improve customer experience, mitigate risk and/ or improve bottom line results.
* Self-motivated and takes responsibility for own workload and targets with minimal supervision.
* Where no immediate remedy can be achieved, uses sound judgemental and questioning skills on can't pay scenarios to agree reduced payment arrangements.
* Participate actively in all team based incentives.
Key Interfaces
* Call Quality
* Account/review/accuracy
* Productivity/Efficiency Measures
* Audit requirements
Due to high volume response only suitable candidates will be contacted.
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Industry: Banking
Salary: £22000.00 - £25000.00 per annum + plus bonus £10 k plus am month
Salary Benefits: plus bonus £10 k plus am month
Vacancy Type: Permanent
Job Skills: Loans Adviser, Financial Sales, Banking, Sales, Insurance
Contact Name: Jacqui De\'Ath
Website: -
Direct Application URL: -