Job Reference: FRS49549
Job Duration:
Start date: ASAP
Description:
Commercial Servicing Relationship Manager - Hybrid - Full Time
About this Role:
The purpose of the Commercial Servicing Relationship Manager is to provide borrower management services across a portfolio of commercial loans in line with client Service Level Agreements (SLA's). Theywill manage a Portfolio of Accounts within agreed mandates for the Portfolio Manager and seek resolutions via a number of workstreams such as refinancing of debt, restructure of the facilities or sale of secured assets or enforcement of security.
Location:
Co.Clare
Key Responsibilities:
* Portfolio Management
* Engage with borrowers, seek and assess financial information, develop a strategy for each case and negotiate a deal with the borrower
* Implement strategies, as directed by the portfolio manager, to maximise financial return for our clients
* Implement all daily account actions in accordance with various work-streams within set mandates and as instructed by the CRE Portfolio Manager.
* Credit management
* Ensure correspondenceis issued to customers in line with mandates and acceptance of terms approved by Portfolio Manager
* Monitor account performance and ensure ongoing collection of set repayments.
* Analysis and Reporting
* Complete all ad-hoc, daily/ weekly/monthly reporting requests accurately and within the requested timeframe
* Customer Service
* Provide an efficient service to both internal Clients and Borrowers ensuring that quality standards and customer service levels are maintained at an appropriately highlevel while achieving targets in terms of efficiency and volume
Key Performance Indicators:
* Progression of accounts along a set pipeline
* Cash collections, settlements
* Relevance, accuracy and timeliness of reports
* Call quality audits* Customer feedback
Skills & Experience:
* Accredited Product Advisor (APA) with commitment to completing QFA
* Third level business degree or similar qualification
* Qualified Financial Advisor (Desirable)
* Operations Experience in a Financial Services Environment
* Previous Collections and/or restructuring experience
* Strong organisational skills and an ability to manage your own work load
* Knowledge of relevant lending legislation and codes (Desirable)
Competencies:
* Collections
* Legal & Compliance
* IT Knowledge - General Use
* Accuracy & Quality
* Analytical Thinking
* Communication skills - Interpersonal and Written
* Customer Service and Commercial Awareness
* Influencing/Persuasion and Negotiation skills
* Organisational Skills
* Presentation Skills
* Team Working
Benefits:
20 days annual leave per annum plus 3 company days
LAYA Healthcare - immediate access from Day 1.
Generous defined contribution pension scheme - immediateaccess from Day 1.
Robust further education scheme
Employee Referral Scheme
Tax Saver Commuter Ticket
Cycle to WorkScheme
Employee Assistance Programme
Wellness Programme
Long term sickness benefit (PHI)
Life Assurance/Death in Service
Free Parking
Commercial Servicing Relationship Manager, Co.Clare, Finance,
Industry: Financial Services
Salary:
Salary Benefits:
Vacancy Type: Permanent
Job Skills: commercial servicing relationship manager, finance, APA, QFA, Relationship Management
Contact Name: Conor Kennedy
Website: -
Direct Application URL: -