Job Reference: BBBH5874
Job Duration: perm
Start date: ASAP
Description:
OPERATIONS MANAGER
LONDONUP TO £60,000 + BENEFITS
THE OPPORTUNITY:
I am currently recruiting on behalf of financial institution that processes credit or debit card payments on behalf of a clients based in London, they are looking for an Operations Manager to join themon a full time, permanent basis.
They are looking for an 'all-rounder' with broad base of skills - particularly in Interchange, Dispute Management, Reporting and Control.
The Operations Manager will work alongside other members of the management team to plan, coordinate and monitor progress on all company projects.
RESPONSIBILITIES:
* Collaborate with management teamto further develop the Payments Operations function into a high performing area by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize firefighting.
* Own key relationships with Payment schemes and banking partners and manage all operational components of those relationships - including onboarding, escalation, and business-as-usual.
* Understand Interchange and manage application of Interchange ++ model.
* Manage Dispute process, through effective communication with Payment schemes, banking partners, referral partners and retailers to minimise risk and financial exposure.
* Design and monitor reports and dashboards that capture deep insights into our business through leading and lagging indicators, visualisations, and early warning mechanisms.
* Partner with our IT/Risk team to identify gaps, examineopportunities, and model improvements against speed, cost, and acceptance. Also ensure continued compliance with all Payment scheme and regulatory requirements, through partnership with Risk/Compliance.
* Collaborate with IT to build-out critical tools,automate routine work where possible, and address longer-term or recurring issues.
* Work with Finance team to reconcile inbound and outbound payments with transactional reporting, and trouble-shoot any issues efficiently.
* Develop, build and maintainService Level Agreements between internal and external stakeholders, to ensure smooth and efficient management of all operational activities.
THE PERSON:
* 3+ years of operations experience at a high-growth card or payments company.
* Strong understanding of economic, legal, regulatory, and technical factors shaping payments services.
* An affinity for systems thinkingand continuous improvement.
* Exceptional collaborative and troubleshooting/deductive skills including the ability to engage in operational incidents with emerging data to assess impact and drive collaborative resolution in a swift manner.
* Ability tolead and work effectively as part of a management team.
* Strong analytical skills that will allow good reporting and understanding of problems.
* Exceptional written and verbal presentation skills coupled with ability to drive consensus.
BENEFITS:* £50,000 - £60,000 Annum depending on experience
* Central London office close to public transport links
TO APPLY:To apply please send your CV for immediate consideration.
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Industry: Banking
Salary: Up to £50000.00 per annum + EXCELLENT BENEFITS
Salary Benefits: EXCELLENT BENEFITS
Vacancy Type: Permanent
Job Skills: Director, payments,acquiring,Interchange, Dispute Management, Reporting and Control.
Contact Name: Jacqui De\'Ath
Website: -
Direct Application URL: -